Extended Stay America - Miami - Airport - Blue Lagoon

Business response:

Dear Peter, We are truly sorry that your experience did not reflect the standards we aim to uphold. This is not the impression we want to leave with our guests. Your feedback is appreciated and will be shared with our team as we continue working to improve comfort and consistency. We hope you will consider giving us another opportunity to provide a better experience in the future. Sincerely, Hotel Management 

Business response:

Dear Sebastian, We are deeply sorry that your recent stay fell so far below the standards of cleanliness and comfort we strive to provide. Please accept our sincerest apologies for the distress caused by the condition of your bathroom and the ventilation issues you encountered. While we aim to offer an affordable lodging option, we recognize that structural maintenance and rigorous hygiene should always remain consistent, and we clearly missed the mark during your visit. We take your feedback seriously and will work with our... read more

Business response:

Dear Nada, We apologize that the interactions and overall comfort during your stay were disappointing and frustrating. The experience you described does not reflect the welcoming service our team works to provide. Responsiveness and respectful support are very important to us, and the concerns shared will be reviewed to ensure the service feels more attentive for guests. Comfort within the room should support rest and recovery, especially during a sensitive time, and, unfortunately, the bedding did not meet your needs. Your ... read more

Business response:

Dear Leshawn, We sincerely regret that your stay was impacted by issues with the room’s cleanliness and the non-functioning amenities. We understand how disruptive these concerns must have been and apologize for the inconvenience they caused. At the same time, we are glad the location was convenient for your visit. Your feedback has been shared with our team to ensure improvements are made. Comments like yours are valuable as they help us enhance the overall experience for all guests, and we hope to welcome you again under b... read more

Business response:

Dear Althea, We are glad you appreciated the building and convenient elevator, but we sincerely regret that the room’s amenities and cleanliness did not meet your expectations. We understand how important it is to have the necessary items and a well-maintained accommodation for a comfortable stay. Kitchen items are available upon request at the front desk and are always complimentary. Your comments are being reviewed with our team to help improve the overall experience for future guests. We truly value your feedback and hope... read more

Business response:

Dear Harris, We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. Your comments are valuable as they help us evaluate and improve the guest experience. We appreciate you sharing your perspective and hope that on a future visit, we can provide a more enjoyable and satisfying start to your day. Sincerely, Hotel Management