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Extended Stay America - Miami - Airport - Blue Lagoon
- Hotels
- Miami, FL
About this business
Location details
6605 NW 7th St., Miami, FL, 33126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again Room was outdated. Everything was dusty. Toilet was damaged. Shower had mildew and the shower head had mineral buildup. We didn’t even bother showering the one night we were there and we definitely needed one. This property was not too far from the airport.
Business response:
Dear Castro, We appreciate your review and thank you for your feedback. We certainly apologize for your guest room not meeting the standards of cleanliness and maintenance that we strive to uphold. Relevant departments will be made aware of your comments so that such oversights do not recur. We sincerely value your observations and concerns, and we have taken note of both. While we know that this stay did not meet all of your family’s expectations, we are hopeful for another opportunity to welcome you back for the flawless e... read more
Lo peor Sucio, deteriorado, huele mal etc Me entregaron la habitación sucia de otro huésped Nada, todo horrible
Business response:
Dear Rivas, We sincerely apologize that your stay did not meet expectations and that the condition of the accommodations was unacceptable. Receiving a room that was not properly prepared is not reflective of the standards we aim to uphold, and we understand how frustrating this must have been. Guest feedback is invaluable in helping us identify areas for improvement. We appreciate your candid comments and hope to have the opportunity in the future to provide a more comfortable and clean environment that meets the expectation... read more
Disappointing
Bad
Muy mala experiencia con la recepcionista Muy mala experiencia desde la llegada. Al llegar al hotel, la recepción estaba cerrada. Cuando finalmente apareció la recepcionista, su trato fue grosero y poco profesional desde el primer momento. Insistió de manera innecesaria y reiterada en la reservación, la tarjeta de crédito y la identificación. Al presentarle mi licencia de conducir, me exigió de mala manera el pasaporte, sin ninguna explicación ni cortesía. La actitud fue hostil, poco amable e incluso abusiva, algo totalmente... read more
Business response:
Dear monzon, Thank you for taking the time to share such detailed feedback. We sincerely apologize that your experience did not meet expectations and that the arrival caused frustration. Guest comfort and respectful service are priorities, and we regret that the interaction you described fell short of these standards. Your comments regarding both service and initial impressions have been noted and will be shared to guide improvements. We value your perspective, as it helps inform efforts to enhance the overall guest experien... read more
Fair
Don’t go here please place is very horrible Place was untidy n disgusting Nothing the place was very dirty n stink
Business response:
Dear Jesseca, Thank you for taking the time to share your thoughts. We are very sorry to hear that your experience did not meet expectations, as a clean and welcoming environment is fundamental to a comfortable stay. Your observations regarding the condition of the accommodations have been noted and will be shared carefully to identify areas for improvement. Feedback from guests is invaluable in helping us enhance overall standards and ensure a more pleasant experience. We sincerely apologize for the inconvenience you encoun... read more
cleaning is basic as a customer it is not asking too much the room floor was extremely dirty location
Business response:
Dear Renato, We appreciate you highlighting the convenience of the surroundings, and we regret that your overall experience was impacted by the condition of the accommodations. Maintaining a well-presented and comfortable environment is very important to us, and it is disappointing to learn that this expectation was not met during your visit. Your comments have been communicated to our management and housekeeping teams. Guest input is invaluable in helping us identify areas that require additional attention. We appreciate yo... read more
Bad
Frequently asked questions about Extended Stay America - Miami - Airport - Blue Lagoon
How is Extended Stay America - Miami - Airport - Blue Lagoon rated?
Extended Stay America - Miami - Airport - Blue Lagoon has a 3.1 star rating with 4,246 reviews.
When is Extended Stay America - Miami - Airport - Blue Lagoon open?
Extended Stay America - Miami - Airport - Blue Lagoon is open now. It will close tomorrow at 12:00 a.m.