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Extended Stay America - Miami - Airport - Blue Lagoon
- Hotels
- Miami, FL
About this business
Location details
6605 NW 7th St., Miami, FL, 33126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poor
overcharged with cash payment with no receipt the new management last management
Business response:
Dear Jean, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed. Sincerely, Hotel Management
Bad
Malisima experiencia Al llegar y ver el lugar decidí cancelar mi reservación ya que el lugar no cuenta con elevadores, para ir a desayunar se debe ir en automovil y recorrer como 3 minutos, en el caso se llegue en automovil, la atención en front desk pesima, las habitaciones con olor a cigarro, el lugar más parece ser un motel que hotel, en el parque habían hombres hasta sin camisa, sin duda esto no es adecuado para viajes familiares. Nada, pesimo lugar
Business response:
Dear JESSICA, Thank you for choosing our hotel and taking the time to share your concerns. We extend our sincere apologies for not meeting your expectations. Please be assured that we will thoroughly examine the issues you have raised with our team to make necessary improvements. Your comfort and satisfaction are of paramount importance to us, and we look forward to the opportunity to provide you with the exceptional experience you rightfully deserve in the future. Sincerely, Hotel Management
Disappointing Ruido entre habitación constante cuando están ocupados Localización, internet parking
Business response:
Dear Mario, We love getting feedback from our guests and truly appreciate your comments. It was wonderful to read about the high aspects of your stay. However, we understand the importance of providing a peaceful environment for our guests, and we regret falling short in this regard. We take our guests' feedback seriously and would like to let you know that for future visits, our front desk is available around the clock to help make your stay as comfortable as possible. Thank you for choosing us; we look forward to serving y... read more
Fair No me gustó que el desayuno lo servían hasta las 9:30 am Y mi vuelo llegó a la 1 am y ya el lobby estaba cerrado, Casi no me abren Me gusta la cercanía con el aeropuerto
Business response:
Dear Diego, Thank you for reviewing our hotel. We are sorry that our staff was not as responsive as they should have been in working to address your specific concerns. We want to apologize for not meeting your expectations regarding the breakfast. We value your feedback as we are continually striving to improve our guest experience. We are glad you liked our location close to the airport and we hope to have the opportunity to make sure your next stay is outstanding in every respect. Sincerely, Hotel Management
I wouldn’t stay here again. The floors were filthy, even though it’s on their cleaning checklist. I refused to walk around without shoes or at least socks. The shower stopped working after the first day so everyone in my family was able to shower but me. They suggested I go to a local gym to shower because they were full and unable to switch me rooms. It was available when I needed.
Business response:
Dear Kimberly, Thank you for reviewing our hotel. We sincerely regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will address this matter with our housekeeping team. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experiences. We hope to have the privi... read more
I would not recommend this hotel and the price is not what you pay for. The hotel does not clean daily but only after 5 days of stay The hotel has not have food and soda machine, there isn't grocery near it, add the smelt is so terrible for tabaco
Business response:
Dear Elizabeth, We appreciate your feedback and would like to extend our sincere apologies for not meeting your expectations during your stay with us. As a team, we strive to provide exceptional hospitality to all of our guests, and regrettably, we fell short in your case. Your feedback is highly valued, and we will utilize it to improve our services moving forward. We hope to regain your trust and provide you with the superior experience that you deserve. Sincerely, Hotel Management
Fair Cleaning
Business response:
Dear Perry, Our promise to our guests includes a commitment to providing a clean and comfortable environment. Therefore, we are very sorry that we did not meet these expectations. Cleanliness is paramount to us, and we will ensure that our team pays closer attention to this aspect, thereby enhancing the overall guest experience in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Miami - Airport - Blue Lagoon
How is Extended Stay America - Miami - Airport - Blue Lagoon rated?
Extended Stay America - Miami - Airport - Blue Lagoon has a 3.1 star rating with 4,246 reviews.
When is Extended Stay America - Miami - Airport - Blue Lagoon open?
Extended Stay America - Miami - Airport - Blue Lagoon is open now. It will close tomorrow at 12:00 a.m.