Extended Stay America - Miami - Airport - Blue Lagoon

Business response:

Dear Tatiana, Thank you for sharing your experience with us. We appreciate your positive feedback about our front desk staff. Your words of encouragement are motivating and will encourage us to continue providing excellent service to all our guests. However, we humbly apologize for any inconvenience that disrupted your stay. Your comments about the condition of your room have been noted, and we are committed to enhancing the overall guest experience by addressing these concerns. We hope you will give us another try so we can... read more

Business response:

Dear Marlen, Thank you for being our guest. We understand that starting your day with a good breakfast is crucial, and we are sorry to hear that your experience wasn't up to your expectations. We always strive to be transparent, so we apologize for any miscommunication and frustration this may have caused. We have noted your concerns as we continuously strive to improve our services and want our guests to start their day off right. In addition, we are carefully reviewing our housekeeping procedures to ensure that our rooms c... read more

Business response:

Dear Kendar, Thank you for your valuable feedback. We deeply value providing considerate and attentive service to our guests, so we apologize for any inconvenience you may have experienced upon your arrival. It is never our intention to make our guests feel unwelcomed or uncared for; we genuinely regret not showing you the hospitality you deserve and that we are known for providing. Sincerely, Hotel Management 

Business response:

Dear Monica, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback. Sincerely, Hotel Management 

Business response:

Dear Juan, We sincerely apologize for the distressing experience during your visit to our hotel. It is disheartening to learn about the issues you encountered, and we deeply regret the inconvenience caused by the presence of unwanted pests. Although we regularly treat our property, we have contacted our pest control provider to address the issue immediately and to uphold our hotel's high standards. Thank you for bringing this to our attention. We hope you will consider staying with us again in the future for a significantly ... read more

Business response:

Dear Catalina, Thank you for letting us know about your stay. Our team is dedicated to delivering exceptional customer service and maintaining pristine, comfortable accommodations for all our guests. Regrettably, we apologize if we did not meet our customary standards. Please be assured that we have taken the requisite measures to address your concerns. We highly value your patronage and eagerly anticipate the opportunity to elevate your experience during your future visit. Sincerely, Hotel Management 

Business response:

Dear Jonathan, Thank you for taking the time to review your stay with us. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. We will address this immediately and genuinely appreciate your bringing this to our attention. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deserve. Sincerely, Ho... read more

Business response:

Dear Rogério, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management 

Business response:

Dear Nilberto, Thank you for choosing to stay with us. Please accept our apologies and every assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. Please accept our apologies for the noise disturbances you experienced from nearby guests. We understand your frustration, and we are grateful for your patience. Guest feedback gives us valued insight to improve our accommodati... read more