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Extended Stay America - Miami - Airport - Blue Lagoon
- Hotels
- Miami, FL
About this business
Location details
6605 NW 7th St., Miami, FL, 33126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointing El ambiente, ruido exagerado en habitaciones No es desayuno, es café y barritas
Business response:
Dear Zoraida, Thank you for reviewing our hotel. We want to apologize for not meeting your expectations concerning breakfast. We apologize for the noise disturbance during your stay. We take such matters seriously as we always want to provide our guests with the quiet, relaxing environment they deserve. Your comments remind us there is always room for improvement, and we will review your feedback with the appropriate individuals. We hope you will accept our apologies and consider giving us another chance to show you the outs... read more
Bad They coffee is really good They front desk lady don't speak English,She gives me a room that was not clean, lm travel with 2 baby and minor ,She want me to stay in a under clean an said she don't anymore room,,Then said on her phone in text. She can give me two different room ,So my minor can stay in one room an me an baby can stay in another room in the first building .I will not be stay there again.
Business response:
Dear Ashford, Thank you for sharing your experience. Our top priority is to provide our guests with clean and well-maintained rooms. We understand that on this occasion, we failed to deliver on that promise. We are also sorry for your unfavorable interaction with our associates. Your feedback is extremely important to us, and we will address these issues appropriately. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area. Sincerely, Hotel Management
Very Poor
The business needs improvement all round... Poor breakfast. Dirty environment including nil cleaning of rooms in 12 days of my stay. I had to get the cleaning utensils to clean up my room by myself. Nil Kitchen utilities except burner, plates, refrigerator and plastic spoons . Few English speaking staff. Location
Business response:
Dear ajijola, Thank you for choosing to stay with us during your recent visit to our area. We understand that the cleanliness of our accommodations plays a vital role in creating a pleasant stay for our guests, and we apologize for any inconvenience you may have experienced. Please note that our housekeeping services are conducted bi-weekly to ensure guests' privacy during extended stays. However, we are happy to provide this service at your request for a minimal fee. Also, to maintain cleanliness for all guests, we store th... read more
Poor El baño estaba muy sucio. Al día siguiente no arreglaron la habitación, por otro lado, se supone que tenía desayuno y cuando fuimos a desayunar nos dijeron que el desayuno era un muffins y una barra energética. También habían personas fumando en los pasillos
Business response:
Dear Valeria, Thank you for choosing to stay with us. We extend our sincere apologies for not meeting your anticipated experience. Your concerns hold paramount significance for us, and we regret our inability to address them promptly. We appreciate your bringing this to our attention; corrective measures within the relevant departments are currently underway to mitigate similar impacts on future guests. Furthermore, your valuable feedback about our breakfast will be shared with our team leaders to explore ways to enhance our... read more
Mala para eso me fueran devuelto el dinero solo me dieron una noche. De vuelta la cual 0 el hotel Nada todo fue mal se tapo el baño y en resumidas cuanta su mejor opción fue que yo mismo destapara el baño lleno de orine y de mas… su mejor repuesta fue del sr que me atendido mi 2 noche en este hotel el cual reservé por una semana en pleno estadida tube que arreglar el baño no cambianron las sabanas el aire acondicionado olía a humedad lo cual también cuando llego a la habitación a buscar el destapador 🪠 porque no se lo lleve... read more
Business response:
Dear Alfredo, Thank you for sharing your experience. We sincerely regret your issues with cleanliness, the bathroom, and the air conditioning. This is not the level of service we strive to provide. We sincerely apologize for the inconvenience and understand your frustration, especially given your challenges. We are addressing these concerns with our team to prevent future occurrences. Your feedback is invaluable, and we hope you will consider giving us another opportunity to offer you a more pleasant stay. Sincerely, Hotel M... read more
Ok for a very short stay.
Business response:
Dear Teryfab, We hope your overall stay with us was pleasant. Our goal is to deliver an exceptional experience for our guests that exceeds their expectations. Therefore, we want to apologize for any inconvenience you may have experienced during your visit. Thank you for your feedback, and we look forward to welcoming you back soon. Sincerely, Hotel Management
DONT STAY HERE, NOT WORTH THE MONEY. It's a DRUG ADDICTS STOMPING GROUNDS I must say that this property was certainly nothing like the pictures provided online. The room was barely cleaned before our arrival and in the bathroom there was presence of black mold. Although there was a no-smoking policy on the premises the room reeked of cigarette smoke and other fun stuff I'm sure someone smoked before. The floors were dusty, none on the lamps worked, the controller had no batteries, and the delicious breakfast they advertise s... read more
Business response:
Dear Adriel, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed. Sincerely, Hotel Management
Bad
Frequently asked questions about Extended Stay America - Miami - Airport - Blue Lagoon
How is Extended Stay America - Miami - Airport - Blue Lagoon rated?
Extended Stay America - Miami - Airport - Blue Lagoon has a 3.1 star rating with 4,246 reviews.
When is Extended Stay America - Miami - Airport - Blue Lagoon open?
Extended Stay America - Miami - Airport - Blue Lagoon is open now. It will close tomorrow at 12:00 a.m.