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Extended Stay America - Milwaukee - Brookfield
- Hotels
- Brookfield, WI
About this business
Location details
325 N. Brookfield Rd., Brookfield, WI, 53045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Lots of better options in the area We arrived at the hotel and walked up to the counter. 2 employees were behind the counter and they both walked away and one said someone will be with you shortly. A few minutes later one of them returned and checked us in. It was around 3:45 in the afternoon and were given a room on the second floor. On our way to the room we passed a couple room service employees having a good conversation in the hallway about something which was fine, nothing against enjoying your job and having some fun.... read more
Business response:
Mike, we are truly sorry for the cleanliness issue you experienced in both of your rooms and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We are very sorry and hope you will consider staying with us again so that we can make it up to you. Sincerely, Hotel Management
Terrible, filthy, hotel. This hotel was horrible. The only good part was the location. The bathrooms were filthy. When I asked to cancel my reservation, the manager, Emily, was also very rude. She blamed the filth on hard water, but it was clear that the room hadn’t been thoroughly cleaned in a while. The hallways were dark and had an odor. I don’t mind an older hotel, but this one was outdated and dirty. I wouldn’t even take a shower with shower shoes on. Also, the heater/ac unit is directly next to the bed. It literally to... read more
Business response:
Dear Jessica, we appreciate you choosing us to host your travel needs and we are pleased our location was found to be convenient. Please, however, accept our apologies for not meeting your expectations with regards to your accommodations. We have shared your comments with our housekeeping and engineering teams, and we will be more diligent in our efforts moving forward. Thank you for alerting a manager, we are just so sorry the empathy and hospitality were lacking when addressing your concerns. We would like to make this up ... read more
Kitchen was cool....1st room bed wasnt made but ok switch rooms. The sink clogged then of saturday the night it snowed the heater went out
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered in both of your rooms. We aim to exceed all our guests' expectations - especially the cleanliness of our facility - so we are sorry that this was not your experience. We will be more diligent following established protocol so we do not repeat what you experienced. Also, your review has been shared with our maintenance team to review and rectify the issue you mentioned. We hope you will consider giving us a chance in th... read more
Expectations not met. Staff was friendly. Room was clean. Note there is no ice machine or usb cord chargers onsite. Breakfast is coffee, tea, granola bars and oatmeal packets. There was NO hot water for shower in the morning - not even lukewarm.
Business response:
Tarra, thank you for your comments regarding your stay at our hotel. We appreciate your candor and will share these concerns with our team to make sure that these issues are resolved. Please accept our sincerest apologies for letting you down during your recent stay with us. We hope you will give us another opportunity to serve you and have you experience our hospitality the way you should have on this visit. Sincerely, Hotel Management
Dirty Bed, Dirty Towels I took my wife and brother in-law to Milwaukee so he could take his placement test at the University of Milwaukee and chose to booked with Extended Stay for a night. I booked a room with a king size bed and a foldout couch that was supposed to sleep 4 people. When we got in the room, we checked the foldout couch before using it and it was filthy full of crumbs and food. We called the front desk to request a folding bed to accommodate our sleeping arraignments. We asked them to drop off the folding bed... read more
Business response:
Thank you for your evaluation. We are sorry we failed to provide you the clean and comfortable room that you deserved. What you encountered does not meet our standards either. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. We can do better, and we hope you allow us in the future to prove that to you. Sincerely, Hotel Management
Business response:
It is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, so we are genuinely sorry we failed to deliver this for you. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
The hotel wasnt clean no hot water broken sink bad service with staff room was dirty.
Business response:
Thank you for your review. We apologize for the cleanliness and maintenance issues you encountered while you were here. Even more distressing is the fact that you were met with anything other than friendly service in the process. We have discussed your feedback with the appropriate teams, and we're taking immediate actions to fix the problems you mentioned. We hope you will give us a chance to provide you with the hospitality you deserve on a future visit. Sincerely, Hotel Management
Hotel needs major facelift. No dishes in room Will not stay again
Business response:
Thank you for the review. We are sorry our hotel policy was not explained to you upon arrival and regret your stay was not a pleasant one. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. We hope you will give us a chance to provide you with the flawless stay you deserve on a f... read more
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Milwaukee - Brookfield
How is Extended Stay America - Milwaukee - Brookfield rated?
Extended Stay America - Milwaukee - Brookfield has a 3.6 star rating with 1,858 reviews.
When is Extended Stay America - Milwaukee - Brookfield open?
Extended Stay America - Milwaukee - Brookfield is open now. It will close tomorrow at 12:00 a.m.