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Extended Stay America - Milwaukee - Brookfield
- Hotels
- Brookfield, WI
About this business
Location details
325 N. Brookfield Rd., Brookfield, WI, 53045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Expected more..! Overall the hotel was okay..! But housecleaning could be better..! Didn’t even come clean our room like usual..! I been to other places before and stayed more then one day and my room was still cleaned..! Pull the pullout bed to use and there was old dirty sheets still on it..! Probably won’t go back there again..!
Business response:
Tou, we are sorry for the unpleasant stay you had with us and for the cleanliness issues you encountered. Please know to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. Your feedback is very important to us and has been shared with the front desk staff to ensure we communicate our services to all guests. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
The room we stayed in looked like it hadn't been cleaned in months. The toilet had poop stain in it and there was hair all over the tub. We reserved the room for 2 guests and the bed only came with 3 pillows instead of 4 which was an odd set up. The free breakfast consisted of granola bars and mini muffins only. Room service never came to change out the towels either. We ended up checking out of the hotel a day early.
Business response:
Thank you for being our guest. We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Disgusting, dirty, smelly, outdated, poor quality of everything especially bedding which was thin and uncomfortable and made of some kind of waterproof polyester. Stains all over the place. Fluorescent lights and cheap finishes everywhere made it look like a bad college dorm. Smelly in hallways, elevator had greasy handprints everywhere. Shower made a screeching sound. Very few amenities- I asked if there was coffee, which is standard in a hotel room, and they gave me a coffee maker to bring up into the room. So I had to tak... read more
Business response:
Meghan, although you liked our courteous associates, we are sorry for the issues you had. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Bathtub clogged
Business response:
Ya, thank you for being our guest. We sincerely apologize for the problem you had in your room. Your feedback regarding the bathtub is shared with our housekeeping team for review and action. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Very dirty rooms and floor was not vacuumed, tub and sink clogged
Business response:
A well-maintained room sets up the tone for an excellent stay, but we apologize for the housekeeping issue you encountered while you were here. Your feedback regarding cleanliness is shared with the concerned team to ensure that remedial steps are taken immediately to ensure such a problem isn’t repeated going forward. Please give us another chance to accommodate you so we can deliver you with a better stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Milwaukee - Brookfield
How is Extended Stay America - Milwaukee - Brookfield rated?
Extended Stay America - Milwaukee - Brookfield has a 3.6 star rating with 1,858 reviews.
When is Extended Stay America - Milwaukee - Brookfield open?
Extended Stay America - Milwaukee - Brookfield is open now. It will close tomorrow at 12:00 a.m.