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Extended Stay America - Milwaukee - Brookfield
- Hotels
- Brookfield, WI
About this business
Location details
325 N. Brookfield Rd., Brookfield, WI, 53045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Checked in. Went to room. It was a complete mess. Sheets on the floor, bathroom had trash everywhere. Went to front desk. They didn't seem to care. There were multiple people at the front desk, all seemed to have issues. Decided not to stay. Extended stay America said I used the reservation. I did not. They did not want to refund my 160 dollars. I will never stay at this chain again.
Business response:
Thank you for your feedback. Please know we have strict quality control standards which are meant to prevent a situation like yours from occurring. We understand our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable suites at an affordable price so guests will want to come back again. The cleanliness and room condition you describe is unacceptable and not at all representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the im... read more
The check-in was terrible and the rest of the stay was not any more pleasant.
Business response:
Please accept our apology for not living up to your expectations during your visit. We want every guest who stays with us to have a positive experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Poorly maintained room. Bugs including spiders seen on bed.
Business response:
Thank you for being a guest. We are sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon. Sincerely, Hotel Management
They gave away my reservation... Had to get something different within the hotel. Was not happy...
Business response:
Jacob, thank you for staying with us and sharing your review. We are sorry aboutthe issues you experienced with your reservation, and even more so that we did not appropriately correct the situation.Your comments have been discussed with the team, and we are reviewing our procedures, so this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
Counter person route for the condition of the room service it is totally overpriced
Business response:
Frank, thank you for being our guest. We are sorry and are disappointed to read our hotel’s service and facilities did not provide the value you were hoping for. Your feedback is discussed with the appropriate individuals ensuring we take the necessary steps to improve the quality of not only our service but also our facilities going ahead. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Dirty, smelly, disgusting. Fire alarm at 5:00 am. Carpet in the hallway not vacuumed. Towels smelled like not washed
Business response:
We apologize for the inconvenience you had due to the fire alarm going off and for the cleanliness issues you encountered. Your feedback is of utmost importance, so it has been discussed with our housekeeping department in an effort to improve our service levels moving forward. We hope you will return so we can provide you with the exceptional visit you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Milwaukee - Brookfield
How is Extended Stay America - Milwaukee - Brookfield rated?
Extended Stay America - Milwaukee - Brookfield has a 3.6 star rating with 1,858 reviews.
When is Extended Stay America - Milwaukee - Brookfield open?
Extended Stay America - Milwaukee - Brookfield is open now. It will close tomorrow at 12:00 a.m.