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Extended Stay America - Minneapolis - Airport - Eagan - North
- Hotels
- Eagan, MN
About this business
Location details
3015 Denmark Ave., Eagan, MN, 55121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff members were very accommodating and sweet. However, the first floor in completely under remodel and you can hear the work going on from the 2nd floor. There weren't any hangers in the closet. The bathroom was ill equipped. the bed was terrible and the sheets didn't fit and were really wrinked almost like they weren't washed. The staff is overworked!!!!!
Business response:
We are sorry for the disturbance you experienced during your stay due to the on-going construction. Please accept our apologies for the housekeeping issues you had in your room, and we regret the impact it had on your stay. Your concern has been discussed with the appropriate team to take corrective actions to improve our future guests’ experiences. It was also disappointing to know you were not happy with the bedding. Please give us a chance to regain your trust. Sincerely, Hotel Management
Online booking description says continental breakfast, this is not true. The hotel front desk said they don’t provide continental breakfast and is a marketing gimmick. Very disappointed with the quality of the room.
Business response:
Thank you for your feedback about our grab-and-go breakfast offerings, and we are sorry you were not happy with the choices. Your comments will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope you will come back to stay with us another time and hope our breakfast selections are more to your liking. Sincerely, Hotel Management
Toilet rocked and bath tub did not drain. Hatd water probably contaminated.
Business response:
Thank you for the feedback. We are sorry for the issues you encountered in your bathroom and regret the inconvenience it caused. We have alerted our maintenance team about the bathtub, and they will check the water temperature and resolve any existing problems. Thank you again, and we hope to have the chance to accommodate you better in the future. Sincerely, Hotel Management
The room was not clean, the hangers in the closet had been colored on with markers, the toiletries in the bathroom had been opened and used, and there was glass and dirt in the hallway.
Business response:
Thank you for taking the time to post a review. We are sorry our housekeeping services were disappointing. We have procedures in place to inspect every suite, we apologize that steps were missed. Our team has been informed and will take whatever action is needed to prevent a future occurrence. We appreciate your valuable feedback and hope you will give us a chance to make a better impression. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Eagan - North
How is Extended Stay America - Minneapolis - Airport - Eagan - North rated?
Extended Stay America - Minneapolis - Airport - Eagan - North has a 3.2 star rating with 1,600 reviews.
When is Extended Stay America - Minneapolis - Airport - Eagan - North open?
Extended Stay America - Minneapolis - Airport - Eagan - North is open now. It will close tomorrow at 12:00 a.m.