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Extended Stay America - Minneapolis - Airport - Eagan - North
- Hotels
- Eagan, MN
About this business
Location details
3015 Denmark Ave., Eagan, MN, 55121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Booked a studio suite. There were still a bunch of dirty towels on the bathroom floor and the floors were just filthy...it was so sticky and there was hair, dust and all kinds of trash pieces all over. No shampooo/conditioner/soap/towels restocked.
Business response:
Thank you for your review and for taking the time to post your review. We apologize for the cleanliness issues and for the housekeeping service issues you experienced in your suite. Be assured steps have already been taken to address and correct our performance. We hope you will reconsider choosing to stay with us again when your travels bring you back our way. Sincerely, Hotel Management
Access card problem upon problem I stayed at this place at least three times but everytime i check in there is problem with the access card. The last time the room i was assigned was either not cleaned or there was someone still there. I walked back and forth from the front desk to the room 3 times because the card wasn't working and finally the representative came with me to unlock the door and then come to find out someone's pizza on the counter. Very unorganized
Business response:
Thank you for staying with us. We are very sorry for the inconvenience you had with the cleanliness and with your room keys. We will share your comments with the appropriate teams to ensure a better experience going forward. We hope you will give us another chance to provide you with the hospitality for which we are known on your next visit through this area. Sincerely, Hotel Management
STAY AWAY FROM HERE!!! From the moment we arrived it was bad and progressively got worse. Nobody was at the desk. We waited and then called the front desk from the entrance phone. After waiting about 10 to 15 minutes an employee came from somewhere in the facility along with two women who were drinking and smoking and were obviously under the influence. Another patron had been waiting there with us because his keycard did not work. The employee gave him different cards several times but none ever worked. He had to enter our ... read more
Business response:
Jema, thank you for posting a review. We are sorry you were disappointed with your visit due to your front desk experience. We truly take pride in our guest service and the feedback we receive, good or bad, helps us to improve our services going forward. We will share your concern with the team so that such instances are not repeated. Please accept our apologies for the issues you experienced in the rooms you stayed in. We are meeting with the housekeeping team to see where we fell short in servicing your room, as we have pr... read more
I lost my purse... The customer service rep didn't understand that and I couldn't even check in hotel. Had a horrible night sleeping in my car
Business response:
Serena, thank you for your review. We are sorry to learn about your purse and that we were unable to accommodate you. We hope you will give us another opportunity to welcome you again the next time you are in our area. Sincerely, Hotel Management
Don’t go! One of the worst hotel experiences I’ve had. We waited for a front desk employee twice, along with 3 other guests, for over 20 minutes. We called the front desk multiple times, no one ever came to assist us, there were no cups for coffee and no containers for oatmeal after getting little to no sleep due to the beds being like concrete and people banging on walls/singing/etc well into the night
Business response:
Thank you for your review. We are sorry you were disappointed with your visit due to your front desk experience. We truly take pride in our guest service, and the feedback we receive, good or bad, helps us to improve our services going forward. Also, we apologize for the noise you encountered. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Manage... read more
Absolutely disgusting. Rude front desk attendants when there was actually anyone around. Got there late, left early. Showed front desk pictures of dried blood and who knows what else from the walls, vanity, and linens. Had housekeeping check room to verify. Apologized and said I would only be charged tax. Turned around and charged full amount anyway.
Business response:
Thank you for your comments. We want our guests to experience genuine, attentive, and warm service throughout their stay, and we hope you will accept our apologies for falling short of this. We are grateful for your feedback, and we have shared your concerns with the appropriate individual. Moreover, we are sorry for the cleanliness issue you encountered in your room. Your feedback has been shared with the housekeeping team to be more attentive in their work going forward. Regarding the charges, please feel free to reach out... read more
Very unprofessional This is the first hotel I have ever stayed at where the front desk person took a photo of my ID, our room was not ready when we arrived. I booked the room between 3-4pm, didn't arrive at the hotel until after 9 pm and our room wasn't ready.
Business response:
Thank you for your recent stay at our hotel. We apologize for your disappointment and that your room was not ready for you when you arrived. We understand the frustration at having to wait until your room was made available to you. We hope you will accept our apologies and consider staying with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Eagan - North
How is Extended Stay America - Minneapolis - Airport - Eagan - North rated?
Extended Stay America - Minneapolis - Airport - Eagan - North has a 3.3 star rating with 1,647 reviews.
When is Extended Stay America - Minneapolis - Airport - Eagan - North open?
Extended Stay America - Minneapolis - Airport - Eagan - North is open now. It will close tomorrow at 12:00 a.m.