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Extended Stay America - Minneapolis - Airport - Eagan - North
- Hotels
- Eagan, MN
About this business
Location details
3015 Denmark Ave., Eagan, MN, 55121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rooms dirty and on top of that they started doing construction 8am on Sunday morning over my head
Business response:
Thank you for reviewing your stay! We are sorry you were disturbed at night by noise from the construction going on. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. Your concerns regarding the cleanliness issue in your suite have been shared with our housekeeping team to ensure a better experience going forward. We appreciate your feedback and hope you will come back to see us soon. Sincerely, Hotel Management
There was a lot of biscuit crumbs on the pullout bed and it also had bed bugs so I couldn't sleep well. Ended up sharing the actual bed which wasnt the original plan. There were red stains on the carpet and telephone...it looked like blood.
Business response:
Dear Leonard, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Coach your team for success - big fail! Understaffed, staff did not care about guests with the exception of a room cleaner from a sistee property. Their room cleaners auit I was told. He was cleaning my room at 8pm. Roofers replacing roof at 8am -- no warning or any communication about this. Very difficult to check in. No one at desk at checkout in the morning. No breakfast -- this was locked up it appeared in a back office. Wish I had a picture of the garbage room. Could be decent if managed differently.
Business response:
Thank you for your comments. We are sorry for the difficulties you encountered while staying at our hotel and regret the service you received from our associates. We have taken note of your feedback and have shared it with the front desk team to ensure it is not repeated again in the future. We also apologize for not meeting your expectations with our breakfast offerings. Your comments have been shared with our brand leaders to determine new choices. Please give us a second chance to deliver the type of experience you should... read more
Housekeeping was an extra charge. The front desk wouldn’t replace my dirty towels that had a previous guests hair on them still, they told me to bring the towels down myself to get them replaced. The hallways smelled like cigarettes. My bathtub wouldn’t drain the water from the previous share. When I first checked in and entered my room the pillows hadn’t been made up, it looked like someone had been recently laying in the bed. Place was old and dirty. The TV barely worked and listed the wrong channel. Never staying here aga... read more
Business response:
Thank you for staying at our hotel. We are sorry for the inconvenience caused due to our hotel policy and regret the cleanliness and maintenance issues you encountered in your room. We have taken note of your comments and have shared it with the appropriate team ensuring our future guests do not have a similar problem. Please consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
It was the worst. Shower was clogged up and disgusting. No room service. No fresh towels. Sheets felt dirty. It was just horrible. I couldn’t believe there was no housekeeping. I pay for a room so I could get my room cleaned and restocked on the daily. Cleanliness is beyond poorly.
Business response:
Thank you for the feedback regarding your stay at our hotel. We are sorry for the housekeeping and maintenance issues you encountered in your room. We strive to provide comfortable accommodations for all our guests, and we regret your disappointment. We have shared your concerns with the appropriate teams so that they can take the necessary actions. We also apologize for your dissatisfaction during your stay. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; how... read more
Hotel in general in need of maintenance. Refrigerator was filthy with obvious sticky rings left behind. Shower was accumulated filth. Bed was not necessarily uncomfortable but bedding certainly was (sheet and thin blanket) Location was convenient and staff welcoming.
Business response:
Thank you for taking the time to review your stay with us. We are sorry about your experience with the room and have brought this to the attention of our housekeeping for review and action. Your concerns regarding the maintenance have been shared with the appropriate team to fix it immediately. We appreciate your feedback and hope you give us another chance in the future to make it up to you. Sincerely, Hotel Management
This is the only hotel I have ever left before the night was over. The first thing as we made our way to our room was the smell of disinfectant over vomit. The halls were dingy and dark. This made a bad impression first of. I worried as I opened the door to our room. The room was clean but the scent of disinfectant barely covered the tobacco odor in the room. As I investigated the room I discovered that the room had 1 one set of towels for my wife and I. I was further amazed that even though the hotel was advertised as aan e... read more
Business response:
Thomas, thank you for posting a review of your recent stay. We are truly sorry the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. Kindly note, as per our brand standard requirements, we keep the kitchenware and other in-room amenities at the front desk rather than leaving them in the rooms. If we did not communicate this properly at check-in, please accept our apologies. Your feedback has alread... read more
Did not feel safe at this property at all nor is it a welcoming atmosphere. Room was not clean at check in. Toilet was left clogged. Blood on corner of mattress and bloodstains on bedspread. Beetles crawling on counters and ticks on the wall. T.v. shut off with the slightest bump. No coffee maker in the room. Hallways smelled terrible. Staff were heavy smokers and the smell followed them. Trash was never taken out. If you wanted clean towels you had to bring them to the front desk and hope someone was there. Shady things go ... read more
Business response:
Thank you for the feedback. Please accept our sincere apology for the cleanliness and maintenance issues you encountered with your room. We have shared your feedback with the appropriate teams so that corrective measures can be taken. Kindly note, kitchenware, and coffee maker for your suite is also available and kept at the front desk to ensure cleanliness. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. We hope you will reconsider and give us an opportunity to ... read more
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Eagan - North
How is Extended Stay America - Minneapolis - Airport - Eagan - North rated?
Extended Stay America - Minneapolis - Airport - Eagan - North has a 3.2 star rating with 1,600 reviews.
When is Extended Stay America - Minneapolis - Airport - Eagan - North open?
Extended Stay America - Minneapolis - Airport - Eagan - North is open now. It will close tomorrow at 12:00 a.m.