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Extended Stay America - Minneapolis - Airport - Eagan - North
- Hotels
- Eagan, MN
About this business
Location details
3015 Denmark Ave., Eagan, MN, 55121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
The shower in the first room we were put in was full of mold. The room smelled so badly of mold that we requested to be moved. It was also on the first floor and the drapes wouldn't close. Bathroom floor had a soap wrapper on it so clearly it hadn't even been swept. Hallway door to the outside had been propped open so anyone could come in. The second room had a dirty washcloth still on the tub, stains on the comforter, what looked like a recently used toilet and still smelled. We asked for a refund and found a different hote... read more
Business response:
Laura, thanks for evaluating your experience at our hotel. We apologize and regret the inconvenience you encountered here. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service and facilities moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
They charge me more than three times i wanna back my money very disappointed
Business response:
We are very sorry for the inconvenience you had with your bill. As this is an anonymous review, please contact us at our front desk so we can review the charges and assist you further. We appreciate your business and look forward to hearing from you soon. Sincerely, Hotel Management
They didn’t have no extra laundry blankets or sheets and the front lobby person both day and night had bad attitudes . I wouldn’t go there any more!
Business response:
Kesha, we apologize for the issue you experienced in your room and for the behavior of our associate. We can understand your disappointment, and we're sorry for the inconvenience you encountered. We provide thorough training for all associates, and we will redouble our efforts. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
I paid for 2 queen beds and after driving 5 long hours to the hotel, I was given 2 twin beds. The hotel had no more rooms. We waited over an hour for Expedia to find us another hotel.. 1:20am and still waiting as I’m doing this survey. I am beyond unhappy with my experience with Expedia and do not foresee any future business dealings with Expedia! Very disappointed!!
The hotel refused to honor our reservation due to a "maid shortage". They also never contacted us in advance to warn us about this. We arrived the evening of our reservation, and were told we could not check in and would have to find another place to stay... but by then all of the nearby hotels had sold out.
The hotel was close to home. That was the only good thing about my experience. The bathroom had a strong stench of cleaning solution. The toilet seat had leftover hair that wasnt cleaned all the way. The pillows were extremely flat...plus there was only 3. I waited for 15mins vefore being helped at the front desk when i arrived. I will never come to that hotel ever agai and will give others my honest opinion of it.
Business response:
Thank you for being our guest. Although our location was convenient for your needs, we are sorry for the cleanliness issues you had in your room and for the poor service you received at the time of check-in. Your feedback will be used as a training tool to improve our service going forward. Also, we have asked our housekeeping team to be more diligent moving forward. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Don’t stay here. Disgusting room!
Business response:
Joy, please accept my sincere apology for the difficulties you encountered in your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
The floor was dirty full of paint chips. The bed looked like it was already slept in. I paid for a double queen bed room and was given a single in another location. Told staff about room being dirty and not the right one and was told I paid through expedia so I get what they have open. Never offered to clean it even.
Business response:
Doug, thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Eagan - North
How is Extended Stay America - Minneapolis - Airport - Eagan - North rated?
Extended Stay America - Minneapolis - Airport - Eagan - North has a 3.3 star rating with 1,654 reviews.
When is Extended Stay America - Minneapolis - Airport - Eagan - North open?
Extended Stay America - Minneapolis - Airport - Eagan - North is open now. It will close tomorrow at 12:00 a.m.