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Extended Stay America - Minneapolis - Airport - Eagan - North
- Hotels
- Eagan, MN
About this business
Location details
3015 Denmark Ave., Eagan, MN, 55121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They charge me more than three times i wanna back my money very disappointed
Business response:
We are very sorry for the inconvenience you had with your bill. As this is an anonymous review, please contact us at our front desk so we can review the charges and assist you further. We appreciate your business and look forward to hearing from you soon. Sincerely, Hotel Management
They didn’t have no extra laundry blankets or sheets and the front lobby person both day and night had bad attitudes . I wouldn’t go there any more!
Business response:
Kesha, we apologize for the issue you experienced in your room and for the behavior of our associate. We can understand your disappointment, and we're sorry for the inconvenience you encountered. We provide thorough training for all associates, and we will redouble our efforts. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
I paid for 2 queen beds and after driving 5 long hours to the hotel, I was given 2 twin beds. The hotel had no more rooms. We waited over an hour for Expedia to find us another hotel.. 1:20am and still waiting as I’m doing this survey. I am beyond unhappy with my experience with Expedia and do not foresee any future business dealings with Expedia! Very disappointed!!
The hotel refused to honor our reservation due to a "maid shortage". They also never contacted us in advance to warn us about this. We arrived the evening of our reservation, and were told we could not check in and would have to find another place to stay... but by then all of the nearby hotels had sold out.
The hotel was close to home. That was the only good thing about my experience. The bathroom had a strong stench of cleaning solution. The toilet seat had leftover hair that wasnt cleaned all the way. The pillows were extremely flat...plus there was only 3. I waited for 15mins vefore being helped at the front desk when i arrived. I will never come to that hotel ever agai and will give others my honest opinion of it.
Business response:
Thank you for being our guest. Although our location was convenient for your needs, we are sorry for the cleanliness issues you had in your room and for the poor service you received at the time of check-in. Your feedback will be used as a training tool to improve our service going forward. Also, we have asked our housekeeping team to be more diligent moving forward. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Don’t stay here. Disgusting room!
Business response:
Joy, please accept my sincere apology for the difficulties you encountered in your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
The floor was dirty full of paint chips. The bed looked like it was already slept in. I paid for a double queen bed room and was given a single in another location. Told staff about room being dirty and not the right one and was told I paid through expedia so I get what they have open. Never offered to clean it even.
Business response:
Doug, thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Felt dirty as soon as I walked in, we got there an hour past check in and they did not have a room ready for us. Went back later, checked in and out pillow case was dirty with blood on it, we had no flat sheet on the bed, window was open and screen was busted. The AC/heat unit stunk when it ran and it looked like mold inside of the unit. Shower was extremely dirty as well as the shower curtain. Everything was really dusty and the cart for luggage even looked dirty. When I called the front desk they wouldn’t do anything for m... read more
Business response:
Jen, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Everything is outdated. Has a terrible strong odor in the hallway and the room smells like a strong woman perfume. My money was not refundable so I had no choice.
Business response:
Thank you for evaluating your stay. We are sorry for the odor issue you experienced in your room and regret the inconvenience it caused. We have made a note of your feedback and have shared it with the housekeeping team to be more diligent with their work. Thanks again, and we hope to host you back in the future so that we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Eagan - North
How is Extended Stay America - Minneapolis - Airport - Eagan - North rated?
Extended Stay America - Minneapolis - Airport - Eagan - North has a 3.2 star rating with 1,600 reviews.
When is Extended Stay America - Minneapolis - Airport - Eagan - North open?
Extended Stay America - Minneapolis - Airport - Eagan - North is open now. It will close tomorrow at 12:00 a.m.