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Extended Stay America - Minneapolis - Airport - Eagan - North
- Hotels
- Eagan, MN
About this business
Location details
3015 Denmark Ave., Eagan, MN, 55121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Felt dirty as soon as I walked in, we got there an hour past check in and they did not have a room ready for us. Went back later, checked in and out pillow case was dirty with blood on it, we had no flat sheet on the bed, window was open and screen was busted. The AC/heat unit stunk when it ran and it looked like mold inside of the unit. Shower was extremely dirty as well as the shower curtain. Everything was really dusty and the cart for luggage even looked dirty. When I called the front desk they wouldn’t do anything for m... read more
Business response:
Jen, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Everything is outdated. Has a terrible strong odor in the hallway and the room smells like a strong woman perfume. My money was not refundable so I had no choice.
Business response:
Thank you for evaluating your stay. We are sorry for the odor issue you experienced in your room and regret the inconvenience it caused. We have made a note of your feedback and have shared it with the housekeeping team to be more diligent with their work. Thanks again, and we hope to host you back in the future so that we can make it up to you. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
There was a dirty sock left in the room. We had no idea that every room allowed pets, or we would not have stayed. Dirty, smelly and disgusting. The ladie at the front desk was nice.
Business response:
Please accept our sincerest apologies for the cleanliness issues you encountered while here. Please be rest assured that your comments have been taken as a learning tool and have been shared with the housekeeping team in an effort to improve our service. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The refrigerator is filled with food and floor is sticky.
Business response:
A well-maintained room sets up the tone for an excellent stay, but we apologize this wasn’t your experience. Your feedback is of utmost importance so it has been discussed with our housekeeping department immediately to review and action. Thanks for the review as it helps us improve our service. Please consider giving us another chance to provide you with a much better stay on a future date. Sincerely, Hotel Management
Booked this last minute for my husband as his flight was delayed until the morning. He said it was dirty, he went to use the toilet and it wasn’t clean.
Business response:
Please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly.We will address this matter with our Housekeepingteam in order to ensure changes are made immediately to solve these problems.We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Sincerely, Hotel Management
We booked this hotel because it is close to the airport. Upon arrival the room was very dirty! Our feet stuck to the floor, refrigerator dirty, mold in the shower and toliet stained. I took a towel and wiped down the floor and the towel was black!
Business response:
Thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and for that, we truly regret the inconvenience it caused. We are working with our housekeeping team to reiterate the importance of our daily duties to make sure this isn't repeated. We hope you will give us another opportunity to provide a better exper... read more
Was told they didn't have my room After missed plane connection and forced overnite stay, I was desperately trying to find a hotel with a room available. They had one and I booked it while walking through airport. When my cab dropped me off at the hotel, at 11.30pm, front desk person told me they were completely full and didn't have a room. What? after a few minutes of Are you kidding me? (no car, would barely get 5 hours sleep for a 7am flight, etc) he found a room. But the deal is, their system is messed up. If I can't tr... read more
Business response:
Please accept our apologies for the reservation issue you encountered at the time of check-in. We will investigate what went wrong in your instance. We are reviewing the situation as a training tool to improve our procedures and service to ensure a better experience to our guests. We hope you will consider giving us another chance to make it up to you on a future visit. Sincerely, Hotel Management
cold shower, leak on floor, cold breakfast
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Your concern will be shared with our maintenance team and brand leaders so that corrective measure can be taken. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Eagan - North
How is Extended Stay America - Minneapolis - Airport - Eagan - North rated?
Extended Stay America - Minneapolis - Airport - Eagan - North has a 3.3 star rating with 1,654 reviews.
When is Extended Stay America - Minneapolis - Airport - Eagan - North open?
Extended Stay America - Minneapolis - Airport - Eagan - North is open now. It will close tomorrow at 12:00 a.m.