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Extended Stay America - Minneapolis - Airport - Eagan - North
- Hotels
- Eagan, MN
About this business
Location details
3015 Denmark Ave., Eagan, MN, 55121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Sheets shorted - poor service The sheets on our bed were not large enough to fit the mattress, it appeared they had full sheets on a queen bed! I called the receptionist and she said she would bring us a different set of sheets, she never came to our room! The constant fan on the room unit did not work. There was a used dish clothe in the drawer on the night stand. There was change and dust on the TV stand. Oh yea, we could not get any food delivered due to inclement weather, we had gone to the front desk and there was a piz... read more
Business response:
Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Overbooked rooms without warning During the snow storm they overbooked the rooms and “forgot” to tell us. At the arrival to the hotel informed us that there are no rooms. Plus they can’t refund the money. I had to contact Expedia and straighten things out. Finally I got my refund.
Business response:
Thank you for your review. We are sorry we were not able to accommodate you this time. We truly regret the inconvenience this caused and will be looking into your feedback to find out what went wrong with the reservation. We hope you will give our hotel another chance so that we can we provide you with a stay you deserve. Sincerely, Hotel Management
Dirty Our first room had hair all over the tub soap on the shower curtains and old food in the refrigerator. We switched rooms and while it was cleaner the trash was full and the faucet sprayed water all over the bathroom. I won't be back it was nasty. The only good thing was the friendly staff at the front desk.
Business response:
Tim, please accept my sincere apology for the difficulties you encountered with your rooms. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Toilet overflowed. Was directed to a bucket of pl Toilet overflowed. Was then directed to a bucket of plungers on my floor. Had to clean up the floor with towels which then were placed in a bag and left in the trash room. When I asked to have the room refreshed post the overflow debacle, I was informed it would be a $10 charge. Horrible bed and sheets. The refrigerator made so much noise I had to unplug it. Wouldn't recommend to my worst enemy.
Business response:
Thank you for your review. We were disappointed to read your feedback, and we apologize for your less than stellar stay. Our team prides itself on delivering wonderful hospitality, so we're sorry this was not your experience with us. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Falsely advertised amenities - terrible experience - breakfast consists of a keurig and oatmeal with no hot water - dirty room, missing lightbulbs, sink plugs, and cutlery - unhelpful staff and my call to corporate left me on hold twice without answering
Business response:
Jodi, we sincerely apologize for the difficulties you encountered during your stay. Our efforts are always to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is of utmost value, so it has been discussed with appropriate individuals in an effort to enhance the quality of our service and facilities going ahead. Please consider giving us a chance to provide you with a better stay. Sincerely, Hotel Management
I checked in and go into my room and the first thing I notice is a puddle of water in the bathroom. I first check it out and wipe the water off the ground and notice it slightly damage the flooring. So I put towels around the source of the leak. I called front desk and advised them of this issue and was told my the clerk, “ I will notify maintenance” I then said “that’s it”. Kind of wondering would thy keep me in the same room and she said “yea”. I left for about 9 hours come back and now the towels I put are wet. Next day I... read more
Business response:
Thank you for your feedback. We are truly sorry the condition of your room was not up to par and we did not meet your expectations. We appreciate you bringing this to our attention, and we want to let you know we are already working to address the problems you mentioned. Our team conducts routine maintenance throughout the hotel on a regular structured program basis. Your review highlights where we need to refocus our efforts, and I assure you we will. We hope you will consider giving our hotel another chance so we can leave... read more
Was not impressed. Pictures looked way better then actual place. Rooms run down and had to change rooms because first one had dirty towel in bathroom and barking dogs on both sides.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Not very good for the price The rooms were dilapidated as most of the furniture was pretty old, and the kitchen cabinets needed painting and cleaning. The internet went out for three days with little explanation or efforts to restore it. When we did have it, it dropped out multiple times in a day. Overall it was very disappointing for the investment to stay for 9 days
Business response:
Thank you for evaluating your stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and we assure you we will. We truly regret the inconvenience caused, and please give us another opportunity to serve you with the hospitality you deserve. Sincerely, Hotel Management
Average hotel but won’t stay again The hotel only had one of two elevators operating. The room was comfortable but the bed was hard as a rock. The breakfast consisted of granola bars and instant oatmeal. Would have been nice if they would have some fruit or yogurt. Not what I would call continental breakfast. Probably won’t stay there again. The air-conditioner was running and it was a chilly night and I couldn’t get it to warm up in the room.
Business response:
Sandy, thank you for evaluating your stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and we assure you we will. We truly regret the inconvenience caused, and please give us another opportunity to serve you with the hospitality you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Eagan - North
How is Extended Stay America - Minneapolis - Airport - Eagan - North rated?
Extended Stay America - Minneapolis - Airport - Eagan - North has a 3.2 star rating with 1,600 reviews.
When is Extended Stay America - Minneapolis - Airport - Eagan - North open?
Extended Stay America - Minneapolis - Airport - Eagan - North is open now. It will close tomorrow at 12:00 a.m.