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Extended Stay America - Minneapolis - Airport - Eagan - North
- Hotels
- Eagan, MN
About this business
Location details
3015 Denmark Ave., Eagan, MN, 55121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
DISGUSTING!! I was washed over with dread the min I entered the lobby. First-let me tell you how I was greeted. Name, ID and credit card. Not a hello, welcome, hi, nothing! That was it. Next I was handed my room key and she said rm #. I asked what floor, directions, where an elevator was. Boy if LOOKS COULD KILL!!! That I had the nerve to bother her!!! The décor is absolutely horrid!! Chipped paint and the lobby/elevator smells awful, like a disgusting fried restaurant kitchen. My room smelled like pot had just been smoked i... read more
Smelled like cigarettes (non smoking room). I'm pretty sure the comforter was pulled out unwashed from a smoking room. It was pretty loud at night, there was hair stuck to the ceiling in the bathroom (like a lot), and the pillows were terrible. It was cheap though.
Business response:
Thank you for your feedback. We're sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service. Sincerely, General Manager
Terrible Room was not the king we booked. They had no kings available. Did give us a voucher for a stay at any extended stay. The air conditioner sounded like it was getting ready to die. Was so loud at night. The room was shabby at best. Strange we've stayed at many extended stays and some have been excellent and some like this one, dumpy.
Business response:
Thank you for your review. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect and deserve. Sincerely, General Manager
Not clean Dirty and smelly mattress, bed sheets and pillows with visible dry liquid marks.
Business response:
Joseph, please accept my sincere apologies for the unpleasant experience you had in your room. As the cleanliness of our hotel is a key priority, we regret the inconvenience it caused. Please rest assured that your comments have been shared with the housekeeping team for immediate review and action. We hope you will consider a return visit as we would welcome the opportunity to restore your confidence. Sincerely, General Manager
Not a family place My baby cried for 20min and got threatened twice that they where going to evict us. No crib or play pen available for the baby.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, General Manager
Imagine a "failing motel" Worse hotel I have ever stayed at in my entire life. I waited 20 minutes in the lobby for an attendant to check me in. After I was checked in, I made sure to check the entire room for cleanliness due to all the reviews saying how dirty this particular hotel was. They were right on point. The room was so dirty and my refrigerator was left uncleaned, reeking every water bottle I had tossed in there. Bathroom was much worse. There were small specks of hair everywhere from what I presume is facial hair ... read more
Business response:
On behalf of our entire team, please accept our sincere apologies for our hotel not living up to your expectations. We do not take these concerns lightly, especially with the cleanliness of the hotel - this has to be priority #1. I will address this matter with my housekeeping team to take corrective action so that it does not happen again. We hope you will consider giving us another opportunity to serve you in the future and to welcome you back again soon! Sincerely, General Manager
Horrible cleanliness and accountability! We booked a king size bed. They had none. They said they'd refund me the $26. They didn't. I checked again in the morning. They still had not and said they would. They still have not. Contacted Expedia and they're working on it. Room was filthy. Hair on sink, floor, in shower. Room had a musty smell to it. They allowed people to smoke and hang outside the rooms all night long. Towels are all tinted yellow/brown.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
DON'T WASTE YOUR MONEY One of the most disappointing stays in years. It would be one thing if it were a $40 a night stay, but $95 for this is horrible.
Business response:
Patrick, we are disheartened to see from your rating that we did not live up to our usual standards. We are sorry we failed to provide you with an exceptional stay. We hope you will accept our apology and consider giving us another chance to prove we are up to the task of delivering outstanding service and accommodations. Sincerely, General Manager
Not impressed! Beds were not comfortable! No receipt for our payment at the front desk? Front desk did not know anything about how we paid or how much??????
Business response:
We regret the inconveniences you experienced during your visit. We want our guests to have a comfortable stay and to get a restful night’s sleep, so we're sorry that you found the beds uncomfortable. We continually work to improve our facilities, and we appreciate you sharing your comments. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Eagan - North
How is Extended Stay America - Minneapolis - Airport - Eagan - North rated?
Extended Stay America - Minneapolis - Airport - Eagan - North has a 3.2 star rating with 1,600 reviews.
When is Extended Stay America - Minneapolis - Airport - Eagan - North open?
Extended Stay America - Minneapolis - Airport - Eagan - North is open now. It will close tomorrow at 12:00 a.m.