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Extended Stay America - Minneapolis - Airport - Eagan - North
- Hotels
- Eagan, MN
About this business
Location details
3015 Denmark Ave., Eagan, MN, 55121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Too small room, unprofessional service, Overall..not good
Had to wait 15 minutes, outside to check in. Strange.
Business response:
Thank you for your recent review of your stay. I am sorry to hear that you had to wait to check in. We keep our front doors locked late at night for security reason, but I am sorry that our attendant was not there in a timely manner. To make sure this doesn't happen again, I am speaking to our night crew to ensure we can quickly help guests check in. Thank you again for bringing this to our attention. We hope to have another chance to provide you with a better experience the next time you're in town.
The guy on the lobby when we checked in wasn't friendly at all
Worst hotel I've ever stayed in. This may have been the most unpleasant hotel stay that I have ever had. The staff at check in failed to familiarize me with their policies. I checked in for a 2 night stay and was amazed upon returning to the hotel after on my second night, to find my room not cleaned from the night before. On confronting the staff about this, I was informed that it is their policy to clean the rooms just once a week, because they only have 2 members of staff responsible for house keeping and it was impossibl... read more
Business response:
Thank you for your recent review of your stay. Please accept our most sincere apologies for the miscommunication on our housekeeping policies. In response to your feedback, I am communicating to my staff to ensure that we are letting our guests know our policies at check in. I am grateful for the feedback you provided so we are able to continually improve our hotel. Thank you for choosing our hotel. We hope we have the opportunity to see you again in the future.
Not as nice as I expected I was not happy with our hotel. The room was very small and the kitchen had no dishes or utensils! I specifically picked a hotel with a kitchen so we could cook. Nope. The bathtub had a clogged drain so we all had to shower in everybody else's dirty water. No shampoo was provided. We were there for two days but no one cleaned our room. We used the same towels for two days. The website said there was breakfast provided. But upon arrival we were told breakfast was"grab and go". There was a coffee pot,... read more
WORST HOTEL EXPERIENCE First, I was asked for my license plate number and make and model of car. Second, I was told there was no housekeeping available to me unless I was staying longer than 7 days. Third, there was no desk set up in the room. Had to do my work off of a kitchen counter. Fourth, My access card had to be reset each time I came in and out the room. And FIFTH..THE ROOM WAS DISGUSTINGLY FILTHY!! The refrigerator had strings of hair in 3 locations that I saw. There was also crumbs on the door handle where you open... read more
One Word Gross.
Business response:
Frances - I appreciate you bringing your experience to our attention. It upsets me to hear that you were not happy with the cleanliness of the room. I am sorry for your experience. I discussed your comments with the team, and we are retraining all the staff to provide you with a better experience. Thank you for sharing your experience with us. We would love to have another chance to provide you with a better experience the next time you're in town.
食器、調理道具 ミニキッチンが設備されているにもかかわらず、調理器具はおろか、ナイフ、フォーク類、コップすら置かれていなかった。（他のエクステンデッドステイでは用意されていた） フロントにそのことを伝え、翌日には届けると答えられ、そのことは宿泊者データにも登録されたが何も届かなかった。
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Eagan - North
How is Extended Stay America - Minneapolis - Airport - Eagan - North rated?
Extended Stay America - Minneapolis - Airport - Eagan - North has a 3.2 star rating with 1,600 reviews.
When is Extended Stay America - Minneapolis - Airport - Eagan - North open?
Extended Stay America - Minneapolis - Airport - Eagan - North is open now. It will close tomorrow at 12:00 a.m.