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Extended Stay America - Minneapolis - Airport - Eagan - North
- Hotels
- Eagan, MN
About this business
Location details
3015 Denmark Ave., Eagan, MN, 55121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pitiful breakfast, especially when compared to oth Other hotels w: same rates offer better breakfast. Your linens should all be replaced or use a better laundry as they all look dingy/dirty. Broken hair dryer reported to manager; response was that a replacement was ordered & would arrive in a week. I was forced to purchase one myself or do without for my 5 day stay. We were there 4 Nat'l SeniorvGames & staff was unaware the City was hosting the event.
Business response:
I appreciate you bringing your experience to our attention. I sincerely apologize that your maintenance concern went unanswered and that our breakfast was not what you expected. I discussed your comments with the team, and we are going to retrain our staff to make sure we are clearly communicating our amenities as well as better inspecting our linens. I am grateful for the feedback you provided so we are able to continually improve our hotel. I do hope that you will return to our hotel, or any other Extended Stay Hotels loca... read more
no rest What a nightmare! We arrived at 1:00 am to stand at the front desk for an hour. They said their computers where doing some kind of audit. No way to get checked in. Then they couldn't find our reservation! Had to contact Hotels.com for them to send the info to the hotel. I was so mad after all this, I couldn't get to sleep until 3:00 am! We had to be at the airport by 7:30 to catch a flight. Needless to say it made the next day horrible. Everyone was tired and irritable all day. I will not ever use either Hotels.com o... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize for you experience at check-in. In response to your feedback, I am going to ensure that our front desk staff is retrained on how to check guests in during an audit. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Eagan, Stay America In the suburbs in Eagan off interstate 35. Very uncomfortable beds and pillows. Hot water in shower was lacking. I had to ask for dinnerware and utensils, which I have never had to in other EXSA's. The front desk staff were nice and kind though. I would not stay here again for the price and hotel room amenities.
Business response:
Thank you for the feedback about your stay at our hotel. We appreciate the kind comments about our staff; however, we apologize that our beds did not meet your standards and there were issues with the hot water. Your comments were reviewed by the staff, and we will be assessing our beds and making sure we are thoroughly inspecting our rooms to make sure your experience is not repeated. Thank you very much for bringing this to our attention. I do hope that you will return to our hotel, or any other Extended Stay Hotels locati... read more
Major cleanliness issues, would not stay here again.
Business response:
The feedback provided in your review is much appreciated. I sincerely apologize that your room had issues with cleanliness. In response to your feedback, I am reevaluating all staff as I am new to the property and will be making the proper staffing changes to ensure this does not happen in the future. Thank you for sharing your experience with us. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Expect the unexpected Does not look like the pictures posted. One staff. Rooms are not clean and they are old. Breakfast is more like a snack in the lobby. HOTELl did not feel inviting.
Cards for unlocking room door worked half the time. Bed not that comfortable.
Business response:
Thank you for the feedback about your stay at our hotel. I sincerely apologize that you were experiencing trouble with our key cards. In response to your feedback, I have reviewed what steps we need to take with our staff in case any guests are having issues with our door readers in the future. I really appreciate you bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Never again... The room wasn't entirely clean - in fact, there were someone else's articles of clothing left under the bed. We didn't dare look to see what they were. The counters in the kitchen area had telltale signs of food and residue on them. The floor in the bathroom wasn't clean, either. The heater was located directly in front of the foot of the bed and it blew on us head to toe all night long. It was impossible to set it so that the temperature remained comfortable consistently. There was supposed to be a nice compl... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that you experienced cleanliness issues in your room upon check-in and that our grab-and-go breakfast was not what you expected. Your comments were reviewed by the staff, and we will have a staff meeting while also providing more hands-on training to make sure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give ... read more
A poorly kept up, dirty room. Had to stand in line for 30 minutes to check in.I won't be back.
I think that this is a drug hangout There were a lot of unsavory people staying at the hotel. Many seemed like they were on drugs. What's more, several of the outside doors had issues. The front desk clerk indicated "oh, that is because the cops broke open that door on a drug bust." At a hotel, which to me indicates that such activity must be pervasive at this establishment. That statement seemed to be in line with the individuals I was witnessing around the hotel. Overall the rooms were fine and the staff were nice. However... read more
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Eagan - North
How is Extended Stay America - Minneapolis - Airport - Eagan - North rated?
Extended Stay America - Minneapolis - Airport - Eagan - North has a 3.2 star rating with 1,600 reviews.
When is Extended Stay America - Minneapolis - Airport - Eagan - North open?
Extended Stay America - Minneapolis - Airport - Eagan - North is open now. It will close tomorrow at 12:00 a.m.