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Extended Stay America - Minneapolis - Airport - Eagan - South
- Hotels
- Eagan, MN
About this business
Location details
3384 Norwest Ct., Eagan, MN, 55121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We was sick hold time mold was in our room and shower. Also the front desk wasn’t nice we told them someone left cat litter waste on the floor by the door to the rooms . Needed new towels when we got there. The ones that was in the room was already used . Nasty room had spots in the bed . Had to sleep in a towel.
Business response:
Dear Tanzenia, Thank you for taking the time to provide feedback about your stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We are currently conducting a thorough review of our housekeeping procedures to ensure that we consistently adhere to the highest standards of cleanliness. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve.Sincere... read more
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Dog was barking up until past midnight in the hotel. Trash were seen in elevator and hallway. The room wasn't clean or tldy. This hotel is not clean.
Business response:
Dear Cheng,Thank you for being our guest and sharing your experience. We regret to hear that you could not have a quiet and relaxing stay. We apologize for the noise and for the frustration this may have caused. We do have a pet policy, so our guests are not disturbed. Please know that for future visits, our front desk is always available to help with concerns like this so you can make the most of your stay. Also, we sincerely apologize for the cleanliness issue you encountered during your stay; we have addressed this with o... read more
It was dirty
Business response:
Dear Amber, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We are currently conducting a thorough review of our housekeeping procedures to ensure that we consistently adhere to the highest standards of cleanliness. We hope the opportunity to welcome you back and provide you with the exceptional experience you deserve.Sincerely,Hotel Management
Outdated needs fixing
Business response:
Dear Brenda, We would like to express our gratitude for choosing to stay with us. We deeply regret any shortcomings in meeting your expectations and sincerely apologize for any inconvenience caused. Your feedback has been noted and will be shared with the relevant personnel for prompt action. We eagerly anticipate the opportunity to welcome you back in the near future.Sincerely, Hotel Management
Room was dirty. Floors were sticky, smoke detectors didn't work and had a towel over one of them. Walls need to be painted, windows have duct tape on them. Towels were dirty as well as the shower. Random stains everywhere, food and other garbage under the bed. Overall it needs a deep cleaning.
Business response:
Dear Michelle, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We are currently conducting a thorough review of our housekeeping procedures to ensure that we consistently adhere to the highest standards of cleanliness. Furthermore, we take safety precautions very seriously and will have our property engineer inspect your guest room. Thank you again for bri... read more
The property was really dirty in the front desk hallways, elevator, the bathroom i found human hair sticky on the tub walls, the service of the staff when i check in very bad attendance
Business response:
Dear Noe, Thank you for letting us know about your stay. Our team is dedicated to delivering exceptional customer service and maintaining pristine, comfortable accommodations for all our guests. Regrettably, we apologize for not meeting our customary standards. Please be assured that we have taken the requisite measures to address your concerns. We remain committed to providing you with the highest level of service and look forward to the opportunity to serve you better in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Eagan - South
How is Extended Stay America - Minneapolis - Airport - Eagan - South rated?
Extended Stay America - Minneapolis - Airport - Eagan - South has a 3 star rating with 1,410 reviews.
When is Extended Stay America - Minneapolis - Airport - Eagan - South open?
Extended Stay America - Minneapolis - Airport - Eagan - South is open now. It will close tomorrow at 12:00 a.m.