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Extended Stay America - Minneapolis - Airport - Eagan - South
- Hotels
- Eagan, MN
About this business
Location details
3384 Norwest Ct., Eagan, MN, 55121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They didn't let me check in and turned us away
Business response:
Dear Jama, Thank you for your feedback. We sincerely apologize for the inconvenience you faced during check-in. This is not the standard of service we aim to provide. We are reviewing our check-in procedures to ensure this issue does not happen again. Your experience is important to us, and we would like to resolve this matter to your satisfaction. Your feedback is valuable as we work to improve our booking processes and ensure a smoother experience for your future stay.Sincerely,Hotel Management
It was decent. Initially it was overbooked so I was sent to different branch which was only 5 mins away
Business response:
Dear Antenah, Thank you for sharing your experience. We apologize for the inconvenience caused by the overbooking situation and appreciate your understanding as we accommodated you at a nearby branch. We're glad to hear that your stay was decent overall. Your feedback is valuable as we work to improve our booking processes and ensure a smoother experience for your future stay. Sincerely,Hotel Management
Booked 5 hours in advance showed up 2 hours after my flight landed! Showed up in the lobby up to check in the lobby was full no chairs or anywhere to sit! Was told they could not check me in as me and the lobby full of people needed to wait for the hotel manager to come from his home and clean the rooms before we could check in! Waited 2 hours for the manager to get there! He showed up handed us sheets and said we're not cleaning the rooms you can make your own beds! WORST hotel experience EVER. PERIOD. there was also some d... read more
Business response:
Dear Chris, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
Average Stay The property is pretty old and while the bathroom had been re-done the exhaust fan was very loud any time the light was on. The kitchen-ette had 2 forks & two coffee cups that did not match. Nothing else like plates or spoons etc. The fridge worked and made ice which was helpful. Breakfast was listed as 'included' but it was only a breakfast bar and muffin (and many days they were 'out' before the breakfast period ended.) We left at 7 AM on Sunday and no breakfast was available, so I think that should not be inc... read more
Business response:
Dear Thomas, Thank you for choosing to stay with us. Regrettably, we acknowledge our failure to meet your expectations with respect to our service and breakfast offerings. Our housekeeping service is specifically tailored for the prolonged comfort of our guests, aiming to minimize disruption to their residential experience. Nevertheless, we are delighted to provide this service for a nominal fee. Furthermore, in order to ensure impeccable cleanliness for each guest, we store dishware at our front desk, and our team is readil... read more
Incredibly dirty, hair clumps over the room, nail clippings on the floor, stained sheets, carpet.
Business response:
Dear Ryan, Thank you very much for staying at our hotel. We always strive to provide our guests with the highest standards of comfort and cleanliness, and we are disappointed to hear that we fell short of your expectations. Please accept our most sincere apologies for any inconvenience caused. To ensure that we continue to meet our guests' expectations, we are taking the necessary steps to address this matter with our housekeeping department. We hope you will give us another opportunity to serve you in the future and provide... read more
there was a bug in our bed, tub that has never been cleaned, leaking sink, disgusting table, and terrible desk service. do not recommend.
Business response:
Dear Amanda, Thank you for reviewing our hotel. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Our pest control provider services the hotel regularly, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for y... read more
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Eagan - South
How is Extended Stay America - Minneapolis - Airport - Eagan - South rated?
Extended Stay America - Minneapolis - Airport - Eagan - South has a 3 star rating with 1,418 reviews.
When is Extended Stay America - Minneapolis - Airport - Eagan - South open?
Extended Stay America - Minneapolis - Airport - Eagan - South is open now. It will close tomorrow at 12:00 a.m.