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Extended Stay America - Minneapolis - Airport - Eagan - South
- Hotels
- Eagan, MN
About this business
Location details
3384 Norwest Ct., Eagan, MN, 55121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ok room. Our kid got sick and exorcist spewed milk all over our bed at midnight. The night gal at the counter was quick to bring me new sheets, a bag for the gross sheets and offered to wash our clothes in the hotel washer. Being we had a flight to catch and had to leave by 330am, I used the pay washers instead. (Baby was better and slept after that, atleast some one got sleep) The gal at check in was not so friendly and seemed she was eager to get back to her phone. The room needs updating but worked for the 6 hours we were... read more
Business response:
Dear Amanda,Thank you for sharing your review. We're so sorry to hear that your child got sick during your stay. We're glad our night shift staff was able to assist you quickly. However, we apologize for the less-than-warm welcome you received at check-in. Our staff should always be friendly and attentive, and we'll address this issue to ensure it doesn't happen again. We appreciate your observations and the opportunities for improvement. We are committed to keeping our accommodations clean and well-maintained as we anticipa... read more
Filthy room. The bed had been made to look as if it had been changed, but the sheets were wrinkled, dirty, and had hair on them from the previous guest. The room clearly hadn’t been cleaned.
Business response:
Dear Ann, Thank you for being our guest. Please accept our apologies for any housekeeping oversights you experienced. Our goal is to provide our guests with clean, comfortable, and well-maintained suites; therefore, we regret not meeting these expectations. We will address each of the concerns you mentioned as soon as possible. Please give us another opportunity to show you the seamless, outstanding stay you deserve; we would love to welcome you again the next time you are in the area. Sincerely,Hotel Management
Could Be Better Although cheaper than some other hotels I would like the hotel to check their rooms more thoroughly when customers leave. My telephone was not connected as a previous guest had stolen the wire. The guy at the front desk says this happens often also with the TV wires. Very nice and helpful people at the counter. However, 3/4 times I needed someone at the front desk no one was there. My shower was broken, luckily the maintenance guy was nearby and he replaced the head. However, he left the broken shower head on... read more
Business response:
Dear Guest, We are sorry to hear about the inconvenience you experienced during your stay. Your comfort and convenience are important to us, and we apologize for the disruption this may have caused. We take these matters seriously and are committed to addressing them with the relevant departments to improve our services and prevent similar situations from occurring in the future. Thank you again for sharing your feedback, and we hope to welcome you back in the future to show you the exceptional hospitality you deserve.Sincer... read more
The worst hotel I’ve ever stayed!
Business response:
Dear Sergio, Thank you for staying at our hotel and for sharing your comments. It is disappointing to see such comments, as this is far from the experience that we want our guests to have. Your feedback is very important to us, and we are genuinely sorry you were unable to enjoy your stay. We hope to have another occasion that exceeds your expectations and welcomes you back soon.Sincerely,Hotel Management
The property was dirty. I had 3 rooms reserved and all 3 was dirty. They moved my mom and brother to another room and 1 of the beds was broken. The shower in my room had a hole in the wall inside the shower. the carpet in the hallways were filthy. The staff were nice.
Business response:
Dear Tiesha, Thank you for the feedback. We acknowledge that the rooms provided did not meet the customary standards of cleanliness and comfort. We sincerely apologize for any disappointment and inconvenience this may have caused, as it is never our intention to fall short of our guests' expectations. Rest assured, we will conduct a thorough review with our housekeeping staff to ensure meticulous preparation of each room for our esteemed guests. Thank you for bringing this to our attention, and we hope for the opportunity to... read more
Room smelled musty...
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Eagan - South
How is Extended Stay America - Minneapolis - Airport - Eagan - South rated?
Extended Stay America - Minneapolis - Airport - Eagan - South has a 3 star rating with 1,418 reviews.
When is Extended Stay America - Minneapolis - Airport - Eagan - South open?
Extended Stay America - Minneapolis - Airport - Eagan - South is open now. It will close tomorrow at 12:00 a.m.