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Extended Stay America - Minneapolis - Airport - Mendota Heights
- Hotels
- Mendota Heights, MN
About this business
Location details
1380 Northland Dr, Mendota Heights, MN, 55120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property had a smell too it. Our room was some what clean but the toilet had silicone on at and the light switches had oil on them. Room had a smell to it as well. We decided not to stay there after being there a few hours.
Business response:
Dear Xavier, Thank you for choosing us and sharing your feedback. We are sorry for your disappointment with the housekeeping issues that impacted your stay. We aim to provide fresh and clean accommodation and the best hospitality. Therefore, we sincerely apologize this was not the case during your recent stay. We take your feedback seriously and will share it with our housekeeping team to ensure this does not happen again. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Managem... read more
This property has roaches
Business response:
Dear Jennifer, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Sincerely,Hotel Management
The receptionist put my payment on the wrong credit card, and although I asked to put this in a specific credit card, they didn't make a return for me to pay with a different card. All the room and the corridors were full of smelling of cigarette smoking (mainly the bathroom).
Disappointing in some way Upon arrival at late night which was communicated via phone due to plane landing late at night and when arrived at the hotel. Apparently they overbooked as they “said” and say they will give us a room that was rvsp a week ago. Wasn’t too happy to find out that way and got a room and feeling was not friendly. Had some werid residents living there. I wouldn’t book this hotel again in the future
Dirty, wifi not working even after paying for the service, nothing but towels in the room
Would NOT recommend this hotel. Rooms were dirty and found cockroaches in the bathroom
Business response:
Thank you for taking the time to review your recent stay at our hotel, Tristen. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Mendota Heights
How is Extended Stay America - Minneapolis - Airport - Mendota Heights rated?
Extended Stay America - Minneapolis - Airport - Mendota Heights has a 3.5 star rating with 858 reviews.
When is Extended Stay America - Minneapolis - Airport - Mendota Heights open?
Extended Stay America - Minneapolis - Airport - Mendota Heights is open now. It will close tomorrow at 12:00 a.m.