Extended Stay America - Minneapolis - Airport - Mendota Heights

Business response:

Dear Ofra, Thank you for sharing your experience. We sincerely apologize for the disturbance during your first night and the inconvenience caused by the absence of an in-room phone. This falls below the standard we aim to uphold. Your comfort is our priority, and we regret any inconvenience. We are actively addressing this matter and implementing measures to enhance security and communication. Your feedback is crucial, and we hope you'll consider giving us another opportunity to provide a more pleasant and peaceful stay in t... read more

Business response:

Dear Karla, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize that our front desk team fell short of providing the excellent service we strive for daily. This is not the standard we strive for, and we understand how frustrating this must have been for you. We will review this instance with our team and work towards improving our check-in process to ensure our future guests are not similarly impacted. We hope you will consider giving us a second chance to provide you with th... read more

Business response:

Dear Jennifer, Thank you for being our valued guest and posting your remarks online. We are sorry you felt your room lacked the amenities you desired. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. Your comments will be discussed with the concerned individuals to ensure we consistently deliver our service. We value your business and hope to welcome you back soon.Sincerely,Hotel Man... read more

Business response:

Dear Stacy, We apologize for the presence of roaches during your stay. Your experience is important to us, and we're committed to promptly addressing and resolving pest-related issues. Our team is taking steps to ensure a more comfortable and pest-free environment for all guests. Thank you for bringing this to our attention, and we hope you'll consider giving us another opportunity to provide a positive and enjoyable stay.Sincerely,Hotel Management 

Business response:

Dear W, Thank you for sharing your feedback. We appreciate your kind words about our desk agent. However, we apologize for any inconvenience caused by the cleanliness issues you encountered. Rest assured, we are addressing these concerns to enhance the overall experience for our guests. Your understanding and patience are valued. We value your insights and hope for the opportunity to serve you better in the future.Sincerely,Hotel Management 

Business response:

Dear Jeffrey, We deeply regret the inconvenience you experienced during your recent reservation. This situation is far from our standard of service, and we sincerely apologize for the frustration it caused. Rest assured, we will address these concerns to ensure a smoother experience for our guests. We appreciate your patience in the refund process and understand the importance of a timely resolution. Your feedback is instrumental in helping us make necessary improvements, and we hope to have the opportunity to regain your tr... read more

Business response:

Dear Erik, Thank you for choosing us and for taking the time to leave your feedback. We are sorry about the issue in your room during your stay. We understand that every detail matters and can assure you that we have procedures in place regarding these concerns, and we hope you will see this as the isolated incident that it was. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Management 

Business response:

Dear Elsie, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported. Our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your patience. Thank you again for your candid feedback. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Management