This profile has been claimed by the business owner or representative.
Extended Stay America - Minneapolis - Airport - Mendota Heights
- Hotels
- Mendota Heights, MN
About this business
Location details
1380 Northland Dr, Mendota Heights, MN, 55120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No room service.
Business response:
Dear Kingston, We sincerely apologize for any inconvenience you experienced during your stay. Our goal is to ensure a comfortable and pleasant stay for all our guests, and it's evident that we fell short of your expectations. We offer housekeeping service once a week for guests staying more than eight nights. However, for your convenience, we're more than happy to provide additional housekeeping services as frequently as you'd like for a small additional fee. We hope you will consider giving us another chance to make it up t... read more
Weird place!!!!! Would not recommend hotel, cleanliness was ok, but you have to ask for a coffee maker, but they have no coffee, asked for pillows, they have none, asked for towels, they have none… kitchenette in room but no silverware, no dishes, nothing, and when asking front desk got to listen to them rummage through silverware for literally 10 mins to be given 2 forks, 1 butter knife, 1 spoon, 1 soup spoon. And 2 coffee cups for the coffee they do not provide. No hairdryer in bathroom. Weird place and will never stay aga... read more
Business response:
Dear Christie, We are genuinely sorry to learn about the less than satisfactory experience you had during your recent visit. Your comments regarding the in-room amenities are greatly appreciated, as they help us identify areas for improvement. We apologize for any confusion on our part regarding the amenities at our hotel. We understand the importance of clear communication and will address this appropriately to avoid such misunderstandings in the future. We will address these matters internally to ensure the welcoming envir... read more
Property had a smell too it. Our room was some what clean but the toilet had silicone on at and the light switches had oil on them. Room had a smell to it as well. We decided not to stay there after being there a few hours.
Business response:
Dear Xavier, Thank you for choosing us and sharing your feedback. We are sorry for your disappointment with the housekeeping issues that impacted your stay. We aim to provide fresh and clean accommodation and the best hospitality. Therefore, we sincerely apologize this was not the case during your recent stay. We take your feedback seriously and will share it with our housekeeping team to ensure this does not happen again. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Managem... read more
This property has roaches
Business response:
Dear Jennifer, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Sincerely,Hotel Management
The receptionist put my payment on the wrong credit card, and although I asked to put this in a specific credit card, they didn't make a return for me to pay with a different card. All the room and the corridors were full of smelling of cigarette smoking (mainly the bathroom).
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Mendota Heights
How is Extended Stay America - Minneapolis - Airport - Mendota Heights rated?
Extended Stay America - Minneapolis - Airport - Mendota Heights has a 3.5 star rating with 889 reviews.
When is Extended Stay America - Minneapolis - Airport - Mendota Heights open?
Extended Stay America - Minneapolis - Airport - Mendota Heights is open now. It will close tomorrow at 12:00 a.m.