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Extended Stay America - Minneapolis - Airport - Mendota Heights
- Hotels
- Mendota Heights, MN
About this business
Location details
1380 Northland Dr, Mendota Heights, MN, 55120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel over booked - I had paid for double queen they did not have one available so they gave me a mattress to put on the floor for me and my kids to sleep - not to mention they would not provide me with additional towels- the bathroom was dirty - was awful experience
Room wasn't available
Business response:
Thank you for sharing your feedback. We hate to see that you were unable to stay with us, and apologize for any impact that this created during your travels.
We showed up and there was a really bad smell that surrounded the entire property. When we went inside there was no one present to help us and we waited for over an hour until a young man came out and told us we couldnt check in because it was too early. We explained we were on the road and just wanted to crash for a couple of hours and probably shower before we head home. He told us he would be back to help. No one ever came back. People were constantly in and out of the building, and it was about noonish but there was extr... read more
Business response:
Thank you for reviewing your stay with us, Bailey We are so sorry for the issues that you encountered during your stay with us. We pride ourselves on delivering an exceptionally clean stay that is full of great customer service. We hate to see that this was not your experience, and can assure you that we will revisit our standards and training to avoid this in the future. Thank you for allowing us to host you and we wish you all the best in your future travels.
It's more of a long term housing place than a hotel. The front desk is very limited, doesn't open until 9 and will charge a fee if you leave your card in the room and need a new one. It's very basic, and you have to go through a phone service with menu tree to get someone to respond at the front desk. No exchanging a dirty towel, one towel per room, absolute minimum service
Business response:
Thank you for taking the time to review your recent stay at our hotel, Peter. We are so sorry that you did not enjoy your time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
The hotel had roaches and the manager was leaving the hotel and did nothing to compensate me for this
Business response:
Thank you for taking the time to review your stay, David. We sincerely apologize for the pest sightings that you encountered, as we never want your stay with us to be less than perfect. We can assure you that we will communicate with the proper channels for immediate action and resolve. We hope that your future travels are both comfortable and pleasant.
There was hair on the bed and in the shower. During check in, they said I didn’t pay through Expedia and had to pay again, then had to go through Expedia to get a refund. There were boxelder bugs in the room. Three times there was an extremely loud mechanical sound coming from the room next door. There was a finger food smudge on the remote. No staff at night. Couldn’t wait to leave the next day.
Business response:
We appreciate you for sharing the details of your stay with us, Christine. This is in no way the type of feedback that we want to read. We always want your time with us to be full of comfort and peace in a super clean environment. Seeing that this is not what we delivered is more than disappointing and we can assure that we take this feedback seriously. We will be addressing these concerns with our team to avoid them with any of our future guests. We are sorry for the impact that this had on your visit, but we do hope that y... read more
Business response:
Thank you for your rating, Cassie. We hate to see the lower rating and apologize for any issues that you had during your time with us. thank you for allowing us to host you and we wish you all the best in your future travels.
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Mendota Heights
How is Extended Stay America - Minneapolis - Airport - Mendota Heights rated?
Extended Stay America - Minneapolis - Airport - Mendota Heights has a 3.5 star rating with 858 reviews.
When is Extended Stay America - Minneapolis - Airport - Mendota Heights open?
Extended Stay America - Minneapolis - Airport - Mendota Heights is open now. It will close tomorrow at 12:00 a.m.