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Extended Stay America - Minneapolis - Eden Prairie - Technology Drive
- Hotels
- Eden Prairie, MN
About this business
Location details
11905 Technology Dr., Eden Prairie, MN, 55344, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Last time I ever book Extended Stay Room booked not available. Sent to another location where the type of room I booked was also not available. Lobby was run down and dirty. Waited in first lobby over 10 min for someone to show up. Will never book at an extended stay again.
Business response:
Dear Crystal, please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We try to make every effort to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. It was our pleasure hosting you, and we hope you will return and stay with us again. Sincerely, Hotel Management
Would Not recommend this property. No coffee makers in room, nothing in the in room kitchen is stocked, not even a coffee mug. Very thin blanket on the bed. Just very very budget, if that’s what you’re looking for.
Business response:
Amy, thank you for your candid evaluation. We are disappointed our dishware policy was not communicated to you during the check-in process. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. We hope you will return to experience our hotel as we would have liked you to during this visi... read more
The room was in poor condition no shower curtain and not very clean!
Business response:
Raul, thank you for taking the time to share your feedback. We are sorry for the disappointing experience you had with us and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Very Disappointed Overbooked so the king we reserved wasn’t available & they offered us a room with 2 double beds at a discounted rate but we ended up with a queen because we needed the extra space in the room but when we got to the room there wasn’t a table in there that was also needed. Be sure to bring some safety pins, clothes pins or paper clips to hold the curtains shut, there were burn holes on bathroom floor, the bathtub looked dirty & the supports underneath must have been broken because there was a “V” down the mid... read more
Business response:
Thank you for sharing your experience at our hotel. We regret the predicament with your reservation and apologize for the concerns you had with your room. We will share your comments with our maintenance team and make sure the problem is resolved immediately. We will also share your comments with our housekeeping team regarding the cleanliness issues you encountered and take steps to ensure we are more diligent going forward. We appreciate your constructive feedback and hope to have a future opportunity to restore your confi... read more
I was moved to a different location with no prior notice. After hours of driving and unloading my car, I find it was over booked. I somewhat understood. Once to other location there was not coffee pot or other dishes that had been requested months ahead of time. I choose the location because I could use kitchenette. ended up going out for meals anyway. The smell in the halls were horrible. Mixture of animal and smoke.
Business response:
Thank you for taking the time to share your feedback. We apologize for not informing you about your reservation being moved to one of our sister properties. We will discuss this with our team to be more diligent. Please note, to ensure the cleanliness of kitchenware, brand standards require us to keep them at the front desk. We hope to have a future opportunity to host you. Sincerely, Hotel Management
This place needs a lot of clean up and maintenance. The hall ways are filthy, our bathroom door was to warped to close, no one was ever working the desk. The outside door that stated you would need your key card to enter, never locked so anyone could get in. I’m really not picky but this place is bad!
Stay away from Extended Stay - Eden Prairie Booking was moved from one property to another without notifying me in anyway. When I said "checking in" he didn't even ask my name or anything, just said, "we don't have any rooms, you've been moved." Did not transfer my booking information -- got a room with 1 bed when I asked for 2 Queens. Did tell me that the manager authorized a complementary night for having moved us. Had to tell the hotel my booking was for 2 nights, not 1, when my room key didn't work the next day. They ran... read more
Business response:
Kristine, thank you for sharing your detailed feedback. We apologize for not informing you about the cancelation of your reservation and the arrangement made in our sister property. We also regret the problem you outlined and the difficulties you endured. In regard to your complimentary night, please feel free to reach us at our front office. We are very sorry for the inconvenience caused and hope to have an opportunity to serve you on a future fate. Sincerely, Hotel Management
We did not stay the hotel was filthy. The staff was rude did not hold the reservation after Expedia charged me over $18. To have them hold it. Staff reported to us at check in they had 1room with queen size beds 1 room with single beds. (We asked to hold 2 rooms with 2 queen beds in each. There were people spitting on the floor. We left and stayed at Hampton Inn
Business response:
Thank you for taking the time to give us your feedback on your recent stay at our hotel. You are absolutely correct to expect a clean, well maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. My staff are taking steps to ensure every detail from first impression at check-in to final check-out will focus on exceptional customer service, and impeccable attention to detail in all areas of our property. Also, we apologize for our staff member being rude to you. Ap... read more
It is horrible. Rooms are not clean. Odd smell there in the room, window cannot be locked. Hallways have horrible cigarette smell. Found lot of trash under the bed. No proper room service or support
Business response:
Thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Eden Prairie - Technology Drive
How is Extended Stay America - Minneapolis - Eden Prairie - Technology Drive rated?
Extended Stay America - Minneapolis - Eden Prairie - Technology Drive has a 3.3 star rating with 1,163 reviews.
When is Extended Stay America - Minneapolis - Eden Prairie - Technology Drive open?
Extended Stay America - Minneapolis - Eden Prairie - Technology Drive is open now. It will close tomorrow at 12:00 a.m.