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Extended Stay America - Minneapolis - Eden Prairie - Technology Drive
- Hotels
- Eden Prairie, MN
About this business
Location details
11905 Technology Dr., Eden Prairie, MN, 55344, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No parking spots left when we checked in. Breakfast consisted of instant oatmeal, granola bar and packaged muffins. No place to sit for breakfast. Room was adequate. Hotel clerk barely helpful.
Business response:
Kathy, thank you for being our guest. We apologize for the service issues you faced and for your disappointment with our breakfast offerings. Your feedback regarding our breakfast offerings is shared with the concerned individuals in an effort to deliver better guest experiences going ahead. Your comments have also been shared with our entire staff to ensure our focus remains on exceptional service. Thank you again for being our guest, and we would appreciate you giving us another opportunity to serve you with a much better ... read more
I stayed only for one night and vacated next day around 10am. It smells and like a den.
Business response:
First and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Our room had appliances sitting outside of door in hallway along with other stuff. Room had a old cook top with no pots or pans to cook with no dishes period. The bathroom in the shower the soap holder was broken off and had sharp edges around it you had to be careful to not cut your self. It had a weird smell. The air conditioner was so loud and also had a weird smell coming out of it when it ran.
Business response:
Thank you for the feedback regarding your stay at our hotel. We are sorry for the difficulties you experienced in your room. Your concerns will be shared with our housekeeping and maintenance team in an effort to improve our service delivery. Please note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our f... read more
When we first got to our room we noticed the garbage had not been emptied so we told the staff and they took care of it but when we got back to the room to sleep we noticed the bedding had not been changed and there was blood on them. When I informed the staff I got an apology but nothing else.
Business response:
Tiffany, thank you for taking the time to post a review. We sincerely apologize for the cleanliness issues you experienced, as well as the fact that we did not completely address these to your total satisfaction. We have procedures in place to keep such mistakes from happening, and these procedures will be reviewed with our housekeeping team to make sure they are being followed each and every time a room is cleaned. We can absolutely do better, so we hope you will give us an opportunity in the future to provide the service a... read more
We had to move to a different room because the stool wouldn’t flush. The garbage had not been removed from the kitchen area. The countertops were greasy.
Business response:
Thank for choosing us. We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
They gave my room to someone else when I went to check in. Didn't get the same type of room as compensation. Tub had a lot of mold around the tub and tile. Never will book there or any other extended stay hotels ever again.
Disgusting place, not sure who make a good comment to you this hotel. Smelling, dirty sheet, bathroom, towels, bathroom, bed etc Only homeless can give a 5 star. SOOOOO DIRTY ... want to leave middle of the night. My body was itching.
Good Eden Prairie location and a fair price for a small room with kitchenette BUT. It was hit and miss to find staff at the front desk as they had to regularly retrieve all of the items guests needed to make their room useful - sheets, kitchenware, towels, paper towels etc. The halls smelled badly from the food the had been cooked by long term guests. And the place just felt plain dingy. When I booked, it indicated breakfast was included, but, while they had good make yourself Kerig coffee in the lobby, the only breakfast it... read more
Business response:
Thank you for staying at our hotel. We are sorry our associates were not available at the front desk and regret the inconvenience caused. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. Your feedback in regard to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new choices. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Ma... read more
Frequently asked questions about Extended Stay America - Minneapolis - Eden Prairie - Technology Drive
How is Extended Stay America - Minneapolis - Eden Prairie - Technology Drive rated?
Extended Stay America - Minneapolis - Eden Prairie - Technology Drive has a 3.3 star rating with 1,163 reviews.
When is Extended Stay America - Minneapolis - Eden Prairie - Technology Drive open?
Extended Stay America - Minneapolis - Eden Prairie - Technology Drive is open now. It will close tomorrow at 12:00 a.m.