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Extended Stay America - Minneapolis - Eden Prairie - Technology Drive
- Hotels
- Eden Prairie, MN
About this business
Location details
11905 Technology Dr., Eden Prairie, MN, 55344, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No worth the money The room smelled really bad .for an extended stay place .over all room wasent good , for 105.00 a night should.od been way better give this place thumps down will not come back .
Business response:
Thank you for being our guest. We are disappointed to read our accommodations did not provide the value for which you were hoping and apologize for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Room was comfortable, but we were not advised that the kitchen would not be stocked at all. I realize, with Covid restrictions, it would be a big job to keep all clean. However, a few glasses, plates and silverware would have been nice or be advised of changes made. Low stool and high water in it was a bit uncomfortable 😳.
Business response:
Thank you for taking the time to review our hotel. We regret not meeting your expectations and that you were not aware of our silverware policy. We will share your comments with our front desk team and make sure we are communicating our policy going forward. We apologize that this stay was anything other than perfect, and we hope to have another chance to prove ourselves to you on a future visit. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Location is good except for the construction. Property is old and run down. Bed linen is kind of gross. Towels are super cheap. Stuff for kitchen is poor quality. Room was wet the whole time. Nothing would dry. They blamed it on the humidly but I have a home in Thailand where the humidly is way worse and do not have this problem. My room was filled gnats.....yes tiny black flies all over my room. Best of all the internet was horribly slow my whole stay and I had to call daily to fix it which they never did. I'd give this a o... read more
Business response:
Craig, thank you for being our guest. Our goal is to provide an exceptional experience for our guests, so we apologize for the disappointment you had with the condition of our property, your suite, and our in-room amenities. We have noted your feedback, and it will be shared with the appropriate individuals in an effort to enhance our guest experience. Please also accept our apologies for the cleanliness and maintenance issues. Your comments matter a lot, and we assure you they have been relayed with the teams involved to ta... read more
Stay Away!!!!! Hotel smelled like animal urine, urine right outside the doors. Room smelled like cigarette smoke. No dishes available in the kitchen - you needed to ask for them. Cabinets were broken and not put back together. Bathroom needs attention. Advertised breakfast - no food at all made available due to Covid-19. No coffee or coffee pot in the room. Very disappointing - will be booking somewhere else for the upcoming weeks.
Business response:
Greg, thank you for taking the time to review our hotel. We apologize for the cleanliness issues and the odor you encountered. We are also sorry for the difficulties you had with your room. This is not the type of accommodations and service our hotel is known for, and we extend our apologies once again. Please be assured that we are taking steps to ensure we are well poised to serve you better during your next stay. We are confident you will have a much more positive experience on a return visit. Sincerely, Hotel Management
Business response:
Jodi, we are very disappointed that we failed to deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Eden Prairie - Technology Drive
How is Extended Stay America - Minneapolis - Eden Prairie - Technology Drive rated?
Extended Stay America - Minneapolis - Eden Prairie - Technology Drive has a 3.3 star rating with 1,163 reviews.
When is Extended Stay America - Minneapolis - Eden Prairie - Technology Drive open?
Extended Stay America - Minneapolis - Eden Prairie - Technology Drive is open now. It will close tomorrow at 12:00 a.m.