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Extended Stay America - Minneapolis - Fridley
- Hotels
- Fridley, MN
About this business
Location details
230 57th Ave NE, Fridley, MN, 55432, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Checked in, it smelled like urine in the hallways. The room was dirty especially the bathroom fan. Live roaches running around the counter top. Front seat was very kind and gave me a refund. I did not stay longer than 30 mins.
Business response:
Dear Alexi, We apologize for your experience and appreciate your feedback. It's crucial for us to address these concerns to ensure a better experience for our guests. We hope you'll consider giving us another chance in the future. Safe travels.Sincerely,Hotel Management
If you want a peace of mind don’t go there period. I have never experienced such a bad hotel. The police frequently came there, I changed rooms 3 times in my 6 day stay. Roaches in one room, toilet not flushing in another, the last one no heat. Such a bad experience and a waste of my money.
Business response:
Dear Elvena, We sincerely apologize for the challenges you encountered during your stay. Learning about the inconveniences with room changes, maintenance issues, and disturbances deeply concerns us. This is certainly not reflective of the high standards we aim to maintain. Your feedback is invaluable; we will address these issues to prevent recurrence. We appreciate your patience and understanding. Please allow us the opportunity to regain your trust in the future. Sincerely,Hotel Management
Don't stay here There was roaches in all the units we tried staying in in the hallways and everything then had to wait for a refund after spending the rest of my money just crazy and then the manager acted like it was normal.
Business response:
Dear Guest, Thank you for reviewing our hotel. We are very disappointed to learn of the issues you experienced, and we want to extend our apologies for these frustrations during your time with us. We value our guest's feedback and are grateful for comments that can help us identify areas where we may need additional attention. We will take proper action, and we hope you will revisit and allow us to give you the outstanding experience for which we are known.Sincerely,Hotel Management
Front desk lady was super nice however the first room had roaches in it that I immediately found one on the wall and killed it and multiple dead ones around and the second room same thing - they said they provided a refund just waiting for it to it my account back -
Business response:
Dear Guest, We sincerely apologize for the inconvenience you experienced during your stay. It's disheartening to hear about the presence of roaches in your rooms. We've addressed this matter with our team to ensure a more thorough inspection and appropriate action is taken. We appreciate your patience regarding the refund process and hope it is resolved promptly. Your feedback is valuable, and we're committed to making necessary improvements. Should your travels bring you back to the area, we'd be grateful for another opport... read more
Avoid! Burt holes on every surface. Marks on the walls. Roaches running around at night
Business response:
Dear Joseph, We're genuinely sorry to hear about your experience and want to address your concerns. Your feedback is valuable, and we apologize for any inconvenience you faced. Please be assured that we take cleanliness seriously, and we'll investigate the issues you mentioned to ensure they are promptly addressed. Providing additional details about your stay, such as the location and date, would help us investigate and take appropriate action. We understand the importance of a comfortable stay and are committed to improving... read more
We had dirty bad and bathroom was in horrible condition.
Business response:
Dear Roman, Thank you for choosing us and sharing your feedback. We're genuinely sorry to hear about your unsatisfactory experience. We strive to provide a clean and comfortable environment for our guests, and it's disappointing to learn that we fell short during your stay. Your feedback is valuable, and we appreciate your understanding. We will continue to work diligently to ensure the quality of our accommodations meets our guests' expectations. Sincerely,Hotel Management
Just needed a place to stay for one night. Was a quiet little place. Although the fire department showed up, and when we went to check out the next morning we sat in the lobby for 40 minutes with no service eventually we just left. Thankfully we paid upfront when we arrived the day before. Other than that. Nice hotel, affordable.
Business response:
Dear Peyton, Thank you for taking the time to share your comments about your recent stay with us. We are glad you appreciated us offering comfortable accommodations and thoughtful hospitality at an affordable price. However, we apologize for the long delay you experienced during checkout, causing you to wait. Our team is reviewing this situation, and we are taking extra care to avoid this in the future. Thank you again for your review. We hope you will be back to see us soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Fridley
How is Extended Stay America - Minneapolis - Fridley rated?
Extended Stay America - Minneapolis - Fridley has a 2.9 star rating with 1,208 reviews.
When is Extended Stay America - Minneapolis - Fridley open?
Extended Stay America - Minneapolis - Fridley is open now. It will close tomorrow at 12:00 a.m.