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Extended Stay America - Minneapolis - Fridley
- Hotels
- Fridley, MN
About this business
Location details
230 57th Ave NE, Fridley, MN, 55432, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I need my refund because there is no room available
Business response:
Dear Rosie, We want to extend our apologies for not being able to provide you with a room. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a normal occurrence for us. We are actively reviewing these concerns to minimize the chances of such incidents happening again in the future. Also, please note that we have initiated your refund, and it will take a few business days to reflect in your account. We appreciate your patience and understanding, and we hope th... read more
Everything
Business response:
Dear Darold, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management
Bedbugs! We put our clients up in this hotel while we were working on their home and it was an absolute disaster. They checked in and after a hour in bed they were covered in bedbugs. The front desk we easy to work with as far as refunding the stay. They did not seem at all surprised about the bedbug situation. So at 10:30 at night, me and my clients had to find a new hotel for their family of four. I do not recommend!
Business response:
Dear Heidi, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
This property was so dirty, it has Roaches, and towels was dirty, widow was dirty
Business response:
Dear Tendeh, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management
There is croaches in the kitchen area I have proof to show.
Business response:
Dear Jailin, We sincerely apologize for the situation you described. You are absolutely correct in expecting a comfortable and clean environment when staying with us. Although we regularly treat our property, we will contact our pest control provider to address the issue. Thank you for bringing this to our attention. We work hard to make our guests happy; therefore, we genuinely regret not meeting these expectations during your stay.We hope you will revisit so we can show you our commitment to outstanding experiences.Sincere... read more
Lots of shopping and dining options but they close kind of early nothing open very late around here also the property outside was cleaned for this hotel but when I got my room I did not get clean Linens one of the times and it was like they had skipped cleaning but most of the time is very nice neat clean and fresh linen
Business response:
Dear Jeff, Thank you for taking the time to share your thoughts. We are happy your overall experience was pleasant. However, we apologize for the issues that kept it from being perfect. Please be assured we will review your comments appropriately, and we hope you will give us another opportunity to show you the hospitality we are dedicated to providing.Sincerely,Hotel Management
Rude desk clerkr
Business response:
Dear Sarah, We regret to hear about your experience with our staff. We apologize for any inconvenience you faced. Providing courteous service is a priority, and we will address this concern to ensure a more positive experience for our guests in the future. Thank you for bringing it to our attention, and we hope to have the opportunity to serve you better in your future visits.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Fridley
How is Extended Stay America - Minneapolis - Fridley rated?
Extended Stay America - Minneapolis - Fridley has a 2.9 star rating with 1,208 reviews.
When is Extended Stay America - Minneapolis - Fridley open?
Extended Stay America - Minneapolis - Fridley is open now. It will close tomorrow at 12:00 a.m.