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Extended Stay America - Minneapolis - Fridley
- Hotels
- Fridley, MN
About this business
Location details
230 57th Ave NE, Fridley, MN, 55432, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing Dirty roomi asked to cleanup no answer I asked to change the room no answer either I would not recommend this place to anybody Run fast from this place
Business response:
Dear Aliou, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
Area was a bit shady and it’s right along a busy highway. The hotel corridors and room itself were deplorable. The furniture was ripped and stained. The dresser was extremely worn, marred, and looked dirty. The tile floors were sticky and I had dirty feet after walking barefoot on it. The blinds didn’t go all the way down no matter how much I tried to lower them. The cook surface was extremely dirty and deteriorated. If it wasn’t so late and we were so tired, we would have changed hotels. Very bad experience.
Business response:
Dear Steve, We are sorry to hear about the inconvenience you experienced during your stay. Your comfort and convenience are important to us, and we apologize for the disruption this may have caused. We take these matters seriously and are committed to addressing them with the relevant departments to improve our services and prevent similar situations from occurring in the future. Thank you again for sharing your feedback, and we hope to welcome you back in the future to show you the exceptional hospitality you deserve.Sincer... read more
Business trip The whole building smelled and was dirty the bathrooms were dirty and the hotel was loud at night and you can hear vehicles all night long due to being by the highways
Business response:
Dear sabrina, Thank you for being our guest. We sincerely apologize for not fulfilling our commitment to providing clean and fresh accommodations during your stay. We have taken serious note of your experience and have promptly brought this to the attention of our housekeeping team for a thorough review and necessary action. Also, we regret that your stay was disrupted by noise due to external factors. Thank you for bringing this to our attention. We are grateful for your patience and hope you will return for the flawless ex... read more
I made a reservation 2 to 3 weeks ahead of traveling, at the time of check-in I got told that there was only one room available Handicapped. After showing the clerk my reservation documents he made a phone call, which took 10 to 15 minutes. After he got off the phone he simply stated that they had no rooms. Are you kidding me. Then the hotel charged my card for the first nights stay. I had to scramble to find another hotel as the area I was staying had some big events that weekend and there was not much available. Luckily I ... read more
Business response:
Dear Kathleen, Thank you for taking the time to share your feedback. We are genuinely sorry to learn about the challenges you faced with your reservation. This is not the level of service we aspire to, and we apologize for the inconvenience and frustration this has caused you. Your feedback is crucial to us and will be shared with the relevant departments to ensure these issues are addressed and prevented in the future. We look forward to the opportunity to serve you better in the future.Sincerely,Hotel Management
I need my refund because there is no room available
Business response:
Dear Rosie, We want to extend our apologies for not being able to provide you with a room. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a normal occurrence for us. We are actively reviewing these concerns to minimize the chances of such incidents happening again in the future. Also, please note that we have initiated your refund, and it will take a few business days to reflect in your account. We appreciate your patience and understanding, and we hope th... read more
Everything
Business response:
Dear Darold, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Fridley
How is Extended Stay America - Minneapolis - Fridley rated?
Extended Stay America - Minneapolis - Fridley has a 2.9 star rating with 1,243 reviews.
When is Extended Stay America - Minneapolis - Fridley open?
Extended Stay America - Minneapolis - Fridley is open now. It will close tomorrow at 12:00 a.m.