This profile has been claimed by the business owner or representative.
Extended Stay America - Minneapolis - Fridley
- Hotels
- Fridley, MN
About this business
Location details
230 57th Ave NE, Fridley, MN, 55432, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
nasty stay Didn’t stay it was filthy and smelled bad the fire detector was hanging by a wire in the bed in the room
Business response:
We are so sorry to hear that your experience was not the exceptional one that we intended for you because of the lack of cleanliness, Michael. Our standard is to do a thorough and detailed cleaning of the rooms after each guest leaves and make sure your room is clean and fresh upon your arrival. We are so disappointed to learn that this was not your experience but can assure that we will address this at the property level to make sure that we are improving the level of service we are providing to each of our guests.
Business response:
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
Business response:
Thank you for taking time to review our hotel, Steven. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Terrible I use to stay here all the time their was hair in my shower condom wrappers under my bed left over pizza extra charges to my card that they don’t tell you nor give you a managers number I do not recommend this hotel at all
Business response:
Dear Guest, Thank you for being a guest in our hotel. We were sorry to read about the issues you encountered with us and even more so for failing to address this while you were here. We take the cleanliness of our suites and the entire hotel very seriously. Therefore, we regret any miscommunication between our housekeeping and front office, as a suite should only be made available for occupancy once the cleaning process is complete and a supervisor has inspected it. Please feel free to reach out to us directly at the hotel s... read more
This was the worse place I’ve ever stayed at.
Business response:
We are disturbed to learn that this was your impression of our hotel, Anthony. We never want our guests to feel anything but welcomed and treasured. We are sorry for disappointing you.
Dirty rooms with bad smells. Lots of transients about. Felt unsafe. It is a horrible blight in the community. We left immediately
Business response:
I'm very surprised to read your comments and apologize that you had such a disappointing stay, Patty. Thank you for sharing your feedback so we know how we came across during your visit with us.
Just a dirty place. Was not happy, everything looks old and run down. Employees had attitude and took to long to respond to me
Business response:
We are so sorry to hear that your experience has not been the exceptional one that we intended for you because of the lack of cleanliness. Our standard is to do a thorough and detailed cleaning of the rooms after each guest leaves and make sure your room is clean and fresh upon your arrival. We are so disappointed to learn that this was not your experience but can assure that we will address this at the property level to make sure that this does not happen for any of our future guests, Jaz. Again, thank you for sharing the d... read more
First when we checked in the the front desk lady was not very welcoming at all ! When we got into our rooms there was a women razor still in the bathroom from the last people who stayed there The remote control barley worked the beds was very unpleasant and uncomfortable the room wasn’t very clean either note to self your by a highway that’s all you hear all day long the elevators are really slow you have to pay for washing the room does not come with any utilities you have to buy your own pots and the room didn’t even have ... read more
Business response:
Tim, on behalf of our entire staff we sincerely apologize that this was your experience. We strive to deliver not only a high level of cleanliness and comfort - but also hospitality and customer service. I can't tell you how disappointing it is to see that your experience did not include this, and we will make sure that we address these concerns with our front desk and housekeeping teams for immediate action and review. We have complete confidence that this was an isolated event and will do our best to deliver a much better ... read more
I stayed four nights. Was suppose to be non smoking, i smelled different types of smoke every night. There was the same empty pizza box and empty soda cups in the stairwell the entire time I stayed there. My toilet was clogged and was told to come to the office to pick up the plunger and clear the clog myself. My bathroom had dried blood splatters on the wall. I went out and bought clorax wipes and wiped down the entire room. This hotel is unkept, unclean, and the staff didnt seem to care much either. I would not stay here a... read more
Business response:
Thank you for bringing the issues with the cleanliness and customer service to our attention, Cathy. We can't apologize enough for failing to exceed your expectations and deliver a clean and comfortable stay. We will make sure that we take your feedback and address it at the property level for proper action and review. Thank you for letting us know how we are coming across, and we wish you all the best in your future travels.
Frequently asked questions about Extended Stay America - Minneapolis - Fridley
How is Extended Stay America - Minneapolis - Fridley rated?
Extended Stay America - Minneapolis - Fridley has a 2.9 star rating with 1,208 reviews.
When is Extended Stay America - Minneapolis - Fridley open?
Extended Stay America - Minneapolis - Fridley is open now. It will close tomorrow at 12:00 a.m.