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Extended Stay America - Minneapolis - Woodbury
- Hotels
- Woodbury, MN
About this business
Location details
10020 Hudson Rd., Woodbury, MN, 55129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I wouldn’t know about cleanliness because they gave my room away! The front desk lady just sent us away. Not a care. Won’t be staying at an Extended Stay again
Business response:
Dear laura, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Most run down digusting hotel i have ever seen NEVER EVER STAY HERE! Nasty hotel with hair in the sink and bathroom looked like it never had been cleaned. Absolutely dusgusting. Checked out after paying because it was awful.
Business response:
Dear Heidi, Thank you for sharing your feedback. We understand the importance of a pristine hotel environment in shaping a pleasant stay, and we apologize for any inconvenience you may have experienced. Our hotel is committed to upholding the highest standards of cleanliness for all our guests, and we will take the necessary steps to address this matter with the utmost care. We sincerely hope you will consider giving us another opportunity to showcase our dedication to providing exceptional experiences during your next visit... read more
Booked room on expedia said there was 4 left got there about 20 mins after booking on expedia and went to check in lady at desk was rude and said there was no rooms left and has turned away many other people walked out drove around parking lot mamy many open spots
Business response:
Dear John, We want to extend our apologies for not being able to provide you with a room. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a normal occurrence for us. We try to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. Please rest assured that we take this matter seriously and actively review these concerns to minimize the chances of such incidents happening again. We hope you will give us... read more
Ick
Business response:
Dear Alexis,We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Our team aims to provide excellent service and exceed our guests' expectations during every visit. However, we failed to do so, and we apologize for any concerns that may have kept you from having an outstanding stay. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Managemen... read more
Cleaning, everything
Business response:
Dear Guest, Thank you very much for staying at our hotel. We consistently aim to provide our guests with the highest standards of comfort and cleanliness, and it is regrettable to learn that we did not meet your expectations. We extend our sincere apologies for any inconvenience caused. Cleanliness is paramount to us, and we will ensure that our team pays closer attention to this aspect, thereby enhancing the overall guest experience in the future.Sincerely,Hotel Management
Booked this place Monday. Received a call from the place itself on Thursday saying they did not have 2 beds available and they supposedly booked my dad at their neighboring hotel and confirmed the neighboring hotel have their place ready for Friday. My dad drive 11 hours Friday came to check in only to hear that he was not in the system and can’t even get him a room because they were booked. So we went back to were it originated from and they staff can’t even help us. The only thing they told us to do was Expedia. I spoke wi... read more
Business response:
Dear Maila, We want to extend our apologies for not being able to provide you with a room. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a regular occurrence for us. Despite our best efforts, unforeseen circumstances can sometimes lead to an overbooked situation. Please know that we take this matter seriously, and we are actively reviewing these concerns to minimize the chances of such incidents happening again in the future. We hope to regain your trust ... read more
Frequently asked questions about Extended Stay America - Minneapolis - Woodbury
How is Extended Stay America - Minneapolis - Woodbury rated?
Extended Stay America - Minneapolis - Woodbury has a 3.2 star rating with 1,474 reviews.
When is Extended Stay America - Minneapolis - Woodbury open?
Extended Stay America - Minneapolis - Woodbury is open now. It will close tomorrow at 12:00 a.m.