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Extended Stay America - Minneapolis - Woodbury
- Hotels
- Woodbury, MN
About this business
Location details
10020 Hudson Rd., Woodbury, MN, 55129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didn’t like there was no remote for the tv, no way to call the front desk from the room and the hallway smelled
Business response:
Dear Terry, Thank you for choosing our hotel and taking the time to share your concerns. We extend our sincere apologies if your stay did not meet your expectations. Please be assured that we will thoroughly examine the issues you have raised with our team to make necessary improvements. Your comfort and satisfaction are of paramount importance to us, and we look forward to the opportunity to provide you with the exceptional experience you rightfully deserve in the future.Sincerely,Hotel Management
Property canceled my stay without notifying expedia or me. Would not recommend this property. Expedia spoke to the hotel staff onsite but they were not able to provide an answer on why my reservation was canceled. Take your money and go elsewhere.
Business response:
Dear Sai, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Nothing, I was charged for a double bed for 1 adult and I stayed in a single room queen size bed 1 adult and I was not allowed to get a refund
Business response:
Dear Linda, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
I didn’t like anything about the property, I had to clean my own room no maid service and was charged for living in a double bedroom but I had a single bedroom 1 adult
Business response:
Dear Linda, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Dont stay here, even for free of cost. It took than an hour to get us checked in because the attendant couldn't remember the login id and password to the system. The hotel was smelling of weed and there were insects in the room. A non smoking room had smoke smell. The room was filthy. Dont stay here.
Business response:
Dear Smit, Thank you for sharing feedback about your recent stay. We sincerely apologize for the inconvenience you encountered during check-in due to the long wait, and we understand your frustration regarding the various issues you mentioned. Your comments have been constructive in highlighting areas that require our attention, and we will take all necessary measures to ensure that such incidents do not recur in the future. We value your feedback and hope to welcome you back for an improved stay.Sincerely,Hotel Management
The front desk receptionist refused to accept the ID that we were trying to check in with. Because he stated that the ID holder is not a US citizen yet and this may cause a problem to them obtaining their citizenship.
Business response:
Dear Sharifullah, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
From the first step inside the building, it smelled like marijuana constantly. The floor in our room clearly hadn't been swept for some time. The bathroom shower faucet dropped. There was a crack in the bathroom sink and vanity. There was a bloodstain on the sheet. There was a barking dog, constant voices and knocking on doors in the middle of the night and the room above us you could hear every step the people took and it was nonstop throughout the night. The "free breakfast" was a sparse selection of oatmeal packets, coffe... read more
Business response:
Dear Haley, Thank you for taking the time to share your feedback regarding your recent stay. We express our sincere apologies for failing to meet your expectations and for the subpar experience you had. Your valuable feedback has brought to light areas that require improvement, and we would like to assure you that we are taking all necessary measures to prevent such incidents from happening again. Your feedback is invaluable, and we invite you to give us another chance, assuring you of a more positive experience.Sincerely,Ho... read more
Frequently asked questions about Extended Stay America - Minneapolis - Woodbury
How is Extended Stay America - Minneapolis - Woodbury rated?
Extended Stay America - Minneapolis - Woodbury has a 3.2 star rating with 1,474 reviews.
When is Extended Stay America - Minneapolis - Woodbury open?
Extended Stay America - Minneapolis - Woodbury is open now. It will close tomorrow at 12:00 a.m.