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Extended Stay America - Minneapolis - Woodbury
- Hotels
- Woodbury, MN
About this business
Location details
10020 Hudson Rd., Woodbury, MN, 55129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very very run down. Stains on kitchen wall, unpainted drywall in bathroom, shower leaked over shower and onto floor leaving a huge puddle, staff told us we couldn’t get extra pillows. Vending machine was broken. Just seemed super run down. Won’t stay here again.
Business response:
Dear Tara, Thank you for taking the time to share your feedback regarding your recent stay. We are sorry to hear that you had a less-than-satisfactory experience and for not meeting your expectations. Your comments have been constructive in highlighting areas that require our attention, and we will take all necessary measures to enhance our services and facilities to prevent such occurrences in the future. Your feedback is invaluable, and we invite you to give us another chance, assuring you of a more positive experience. Si... read more
Sucia
Business response:
Dear Giovanny, We apologize for any cleanliness issues you encountered during your stay. Our priority is to provide a clean and comfortable environment, and we regret any inconvenience caused. Your feedback is valuable, and we'll address this matter promptly with our housekeeping teams to ensure a higher standard of cleanliness for our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to exceed your expectations in the future.Sincerely,Hotel Management
Nothing
Business response:
Dear Stephany, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to welcome you back in the future.Sincerely,Hotel Management
all i wanted was to watch tv before i went to sleep and their was no signal. I waited 20 minutes to check in no one was at the front desk
Business response:
Dear Donna, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Our sincere apologies for the delay in check-in and the TV signal issue. Your comments are essential in helping us enhance our services. We will address these concerns internally to ensure a smoother and more enjoyable experience for future guests. Thank you for bringing this to our attention, and we hope for the opportunity to welcome you back with improved service.Sincerely,Hotel Management
I was double charged. I asked for a coffee pot and the desk clerk came up with a crusty old coffee pot and didn’t have any coffee packets. When I turned down the bed to lay down, I found it dirty with a pubic hair and a hair from somebody’s head. The front desk clerk handed me some clean linen and told me to change my own bed. When I stripped the bed, I found that the mattress cover was dirty and full of blood spots. When I questioned the front desk clerk about that, she said that she had no ability to change the mattress co... read more
Business response:
Dear Debra, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Reserved two beds but we only got one bed….. very inconvenient for me and my wife
Business response:
Dear Wiley, Thank you for choosing us. We apologize that the requested room type was unavailable and regret any frustration and inconvenience this caused. We do everything possible to honor requests; however, it is only sometimes possible. We appreciate your information and always want to know from our valued guests. All the necessary procedures are being taken as everything we do is in the best interest of our guests. Please allow us to correct this for you on your return visit and show you and your wife the exceptional sta... read more
Cheap. Don’t do it. On entering room it was dirty. Sink completely broken and unattached to counter top. No light bulbs. Dirty hotel in general. Rude front staff check in person. Long wait for check in.
Business response:
Dear Wendy, We're grateful for your feedback following your stay. Our team is genuinely sorry for the extended wait you experienced during check-in and how it was handled. We understand the importance of a smooth arrival process and are committed to improving it. We must follow the procedures to ensure each guest suite is well maintained. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. Therefore, we hope you will accept our apologies that this was not your experience. Your insights a... read more
Frequently asked questions about Extended Stay America - Minneapolis - Woodbury
How is Extended Stay America - Minneapolis - Woodbury rated?
Extended Stay America - Minneapolis - Woodbury has a 3.2 star rating with 1,474 reviews.
When is Extended Stay America - Minneapolis - Woodbury open?
Extended Stay America - Minneapolis - Woodbury is open now. It will close tomorrow at 12:00 a.m.