Extended Stay America - Minneapolis - Woodbury

Business response:

Dear Jacob, Thank you for your review of our hotel. We promise to provide every guest with fresh, clean accommodations. Therefore, we are disappointed this did not occur during your stay and sincerely apologize for the inconvenience caused. Your feedback is important to us, and we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management 

Business response:

Dear Mee, Thank you for being our guest and for your feedback. We aim to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management 

Business response:

Dear Lisa, We are grateful for having you as our guest and appreciate your positive feedback about our convenient location. We recognize the significance of first impressions and acknowledge that tidy accommodations are crucial in ensuring a comfortable stay. Therefore, we apologize for any inconvenience that may have arisen during your visit. Your feedback has been conveyed to our housekeeping team for prompt resolution. Thank you for your valuable feedback, and we hope you will change your mind and give us another opportun... read more

Business response:

Dear Lisa, We appreciate your review and thank you for acknowledging our fine location. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and we sincerely regret that this was not your experience. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver it to the guest's suite. We are a non-smoking hotel, but on rare occasions, we do have violators... read more

Business response:

It is very upsetting to me and my staff that you were not able to check in especially so many hours after normal check in time. Management has recently changed and I hope the opportunity to make it right with you someday in the future. My apologies, and gratitude for your feedback in order to know which areas need the most improvement. 

Business response:

Daniel, I apologize for not meeting your expectations. I wish I knew what areas in which needing improvement the most, but regardless there will be upcoming changes to this location. I hope there will be another opportunity to have you stay again, hopefully up to your expectations..