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Extended Stay America - Minneapolis - Woodbury
- Hotels
- Woodbury, MN
About this business
Location details
10020 Hudson Rd., Woodbury, MN, 55129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I swear the sheets weren't changed. 2 of the 3 pillowcases were dirty with stains on them. And the worst smelling room I ever stayed in! I used to use Extended Stays alot while traveling on the road for biz but this place sucked and unfortunately I had a 3 day stay. After the 1st day my room card key expired and I caught the front desk clerk (nice lady) at her side door to the office by my room. As she was recoding my room card another man came up and told me I need to come around to the front of the desk if I wanted to be h... read more
Business response:
Dear Todd, Thank you for evaluating your stay with us. Please accept our apologies if we did not provide you with a clean and comfortable room. We aim to exceed our guests' expectations; therefore, we are disappointed that this was not your experience. We have shared your comments with our housekeeping staff, and we want to thank you for this valuable feedback. We look forward to having you stay with us again.Sincerely,Hotel Management
Its not a travelers hotel. Way below what was presented on line.
Business response:
Dear John, Thank you for your recent stay and your candid feedback. We want every guest to enjoy everything about their time with us; therefore, we apologize for any inconvenience you experienced. Please know for future visits; our front is always available to resolve issues and make the most of your stay. Thank you again for your feedback, and we would love to welcome you back soon. Sincerely,Hotel Management
Room 220- bathroom ceiling had hole from water damage, bathroom fixtures and room furnishings/ kitchen is very outdated. Front desk staff very nice and helpful.
Business response:
Dear Edith, Thank you for choosing our hotel and providing valuable feedback. Although it was nice that you enjoyed the attentive service our front desk associate extended to you, please accept our sincere apologies for failing to meet the high standards you should always expect from us. We appreciate you informing us about your concerns as we continually strive to improve our services and accommodation. We will address the issues you described with our maintenance team to ensure a more enjoyable environment for future guest... read more
The property from the outside was appealing and they had a good price point. Once in inside our room there was an unknown odor emminating as well even greater oder in the bathroom, causing us to not even want be in that room.we found a tissue shoved in the eye piece hole of the door, which although a technique to prevent seeing in, staff should have removed and disposed of while cleaning the room. All in all we will not choose to stay at this location even if we need to pay a higher price point for service and security.
Business response:
Dear Kevin, Thank you for giving us feedback on your recent stay at our hotel. Every guest expects a clean, well-maintained property as a home away from home when traveling, and we apologize for failing to provide that for you. Be assured we take the cleanliness of your suite and the entire hotel very seriously, and remedial steps within our housekeeping department are underway to ensure this does not happen again. We hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel Management
This hotel is very outdated. Don’t get fooled by the pictures online. It needs updating and a good cleaning.
Business response:
Dear Lynn, we appreciate you being our guest and sharing your observations. We are sorry you felt our property needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. It would be our pleasure to welcome you back soon. Sincerely,Hotel Management
Avoid The room had a foul odor, carpet was dirty, dirty sock laying under the bathroom counter, about 2 dollars worth of pennies, nickels and dime on the floor all around and towels had holes in them. Also no toilet paper which a discovered at a very inopportune time. Kitchenette floor was filthy.
Business response:
Dear Jeffrey, we are disappointed to learn that our housekeeping may have overlooked a few issues in your room's preparation, and we apologize for the inconvenience caused. Steps are being taken to ensure this is not repeated. Thank you for your feedback, and we look forward to another opportunity to host you shortly.Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Woodbury
How is Extended Stay America - Minneapolis - Woodbury rated?
Extended Stay America - Minneapolis - Woodbury has a 3.2 star rating with 1,474 reviews.
When is Extended Stay America - Minneapolis - Woodbury open?
Extended Stay America - Minneapolis - Woodbury is open now. It will close tomorrow at 12:00 a.m.