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Extended Stay America - Minneapolis - Woodbury
- Hotels
- Woodbury, MN
About this business
Location details
10020 Hudson Rd., Woodbury, MN, 55129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Front desk staff notified us that we would not have a refrigerator in our room and that a credit was issued to our room. No credit has been issued. The floor was dirty, there were dead bugs on the floor, and there were no trash cans, no shampoo, and no hair dryer in the room.
Business response:
Dear Deborah, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide. Sincerely, Hotel Management
Run down property, bugs in the room and surly employees
Business response:
Dear Kathryn, thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret if our staff did not respond to your requests while you were here and apologize for that inconvenience. It was an honor to host your visit, and we hope you will give us another chance in the future. Sincerely, Hotel Management
the room was dirty and rug all torn up and smell
Business response:
Dear clinton, thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again. Sincerely, Hotel Management
Dirty No breakfast
Business response:
Dear Nicole, we regret your disappointment with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Thank you for your feedback, and we hope you will stay with us again. Sincerely, Hotel Management
The room was dirty, blow dryer did not work, the bed was without a blanket and when I requested one, was told there was not a clean one available, check in area was dirty, the take and go breakfast included muffins which were very dry/old.
Business response:
Dear Shane, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. Also, your feedback about the grab-and-go breakfast will be shared with our Brand Leaders for further enhancement, which can be introduced in their new offerings. We hope you will cons... read more
Stay somewhere else! Extremely outdated! Very uncomfortable, very outdated, not very clean. I would Never stay there again!
Business response:
We apologize for not meeting all of your expectations. We are grateful for the feedback, and we will share these notes regarding our property needing an update with the appropriate individuals for future modernization plans for our hotel. We appreciate your patience and hope you will change your mind and visit us in the future. Sincerely, Hotel Management
Room was not the cleanest...
Business response:
We are disappointed to learn that we may have overlooked a few issues in your room's preparation, and we sincerely apologize for the inconvenience. We have discussed this with our housekeeping staff, and steps are being taken to ensure this is not repeated. Thank you for your feedback, and we look forward to another opportunity to host you in the near future. Sincerely, Hotel Management
Staff where super kind/friendly. Room was gross The Staff at Extended Stay was so kind and friendly and easy going which was such a nice change compared to the every other hotel I have ever been too. The room I was in was looked like it hadn’t been cleaned for 6 months, stains everywhere in the kitchen counter that could have been easily cleaned by house keeping, debris and dust on all surfaces including the floor. The tv screen is was clean though! My best friend came to visit 6 months and stay here and she said she had to ... read more
Business response:
Spencer, thank you for evaluating your stay at our hotel. While you liked our courteous associates, we apologize for the cleanliness issues you met during your visit with us. We take such concerns seriously, and we will share your comments with appropriate individuals as we strive to enhance our guest experience. We are grateful for your feedback, and we hope you will consider a return visit so that we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Woodbury
How is Extended Stay America - Minneapolis - Woodbury rated?
Extended Stay America - Minneapolis - Woodbury has a 3.2 star rating with 1,474 reviews.
When is Extended Stay America - Minneapolis - Woodbury open?
Extended Stay America - Minneapolis - Woodbury is open now. It will close tomorrow at 12:00 a.m.