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Extended Stay America - Minneapolis - Woodbury
- Hotels
- Woodbury, MN
About this business
Location details
10020 Hudson Rd., Woodbury, MN, 55129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The water faucet in the tub was broken so water was running all night.
Business response:
Thank you for sharing your feedback online. We apologize for the maintenance issue in your room which kept you from giving us a better rating, and we regret the inconvenience it caused to you. Your feedback regarding the faucet has been discussed with the concerned team for review and action. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Disappointed I don't believe that the room was really cleaned since the last guest. Someone's hair was in the shower, someone's private hair on the toilet, and hair from a man's beard on the sink. There were drips from a drink spill on the counter and the heating unit took forever to get the room warm. We were so tired from traveling that we dealt with it, but this impacts our view about Extended Stay hotels.
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
I found very little to like about this stay. The internet was spotty and the Dish Network was horrible. No recliner in the room like I had the last time I stayed. Breakfast should be more than just some cereal bars.
Business response:
Thank you for staying with us once again. We are so sorry for the maintenance issues you had and the inconvenience they caused. Our maintenance team will check on this right away, and we appreciate you bringing it to our attention. We truly hope to see you again soon. Sincerely, Hotel Management
Gave away our pre paid for room. Final four in town no place else to stay. Prepaid two weeks prior and confirmed with manager Megan 5 hrs prior. Horrible dishonest people. Don't stay there much better hotels in Woodbury at same price. It is dirty it smells.
Business response:
Dear Jerry, thank you for reaching out to us with your review. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. Please reach out to the booking agent used, we are confident they can assist you with any billing issues. We understand the frustration and truly hope you will offer us another opportunity to serve you. Thank you. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The moment we entered the room, we could smell the cigarette smoke even though the room was supposed to be “non-smoking!” the room was extremely cold, no heat on - outside temp was 5 degree! The room was old looking. The bed was dirty! The shower curtain had strands of hair stuck to it! The lighting was poor - cheap!!!
Business response:
Thank you for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell and also to thoroughly inspect the suite before accommodating to our guests. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
In the first room the bed was broken, in the second room we got the sink in the bathroom exploded and flooded the entire room, and in the third room the tv remote did not work. The manager told me there was nothing she could do.
Business response:
Thank you for choosing our hotel for your stay. We apologize for the difficulties you encountered while you were here. Please be assured that we have discussed your feedback with the appropriate team, and we're working with them to see what went wrong so we can take corrective measures to rectify it so that these incidents never occur in the future. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Awful experience. I was not set up with requested needed items that were part of the extended stay experience after asking multiple times in only a few hour period. The hallways were gross and smoke free was not the case. The facility was very shady and not managed very well. The staff was nice but definitely more involved in their own personal dealings than actually working. Not ever recommending this place. In fact I am sure they would be in violation of health codes.
Business response:
Thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations. We strive to provide an excellent stay to all of our guests, but we obviously let you down. We have shared your comments with our team, and we will be using this feedback to ensure that these issues are not repeated. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Not so good. The carpeting was loose in several areas. we were sitting on the edge of bed and it almost flipped over.
Business response:
We sincerely apologize for falling short of your expectations and for not providing you with an exceptional stay. Your feedback regarding the carpet is shared with our housekeeping team for review and action. Please consider giving us another chance to provide you with a much better stay on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Woodbury
How is Extended Stay America - Minneapolis - Woodbury rated?
Extended Stay America - Minneapolis - Woodbury has a 3.2 star rating with 1,474 reviews.
When is Extended Stay America - Minneapolis - Woodbury open?
Extended Stay America - Minneapolis - Woodbury is open now. It will close tomorrow at 12:00 a.m.