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Extended Stay America - Minneapolis - Woodbury
- Hotels
- Woodbury, MN
About this business
Location details
10020 Hudson Rd., Woodbury, MN, 55129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No ice or cups in room. Room was dirty. There was a cat living in one of the rooms. STAY AWAY!!
Business response:
Thank you for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. For future information, kitchenware is kept and available at the front desk, and our team gladly delivers it to your suite. We value your comments and do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Location was ok. Bed was clean. That’s all I have nice to say! First room I checked into- bed looked slept in, so not sure it was cleaned Got to the 2nd room- found a “medical” needle on the carpet next to the bed There was a kitchenette in the room but nothing furnished, not even throw away cups. Wait there were 2 knives in the drawer. No cleaning service during my stay Hallway smelled like stale smoke
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this is not repeated. We hope you will give us another opportunity to provide a better e... read more
We arrived at 10:45 p.m. and we're told that the computers are down and there is nothing they could do to check me in. I waited for about an hour before the computers came back up in the lobby on the phone with Expedia trying to get this sorted out to no avail. This is an actual conversation overheard in the lobby while I waited. Guest: "could I have some towels" . Front desk (Amanda):" oh that's not how we do it here you have to bring down your used towels and we'll give you new ones to replace them" . The guest then left a... read more
Business response:
Thank you for the review. We are sorry for the inconvenience caused upon arrival and regret the cleanliness and service issue you mentioned. We are extremely concerned with this behavior, and we apologize for this disrespect. Our staff genuinely cares about providing an enjoyable stay for all of our guests, and this isolated incident is not a reflection of our usual service standards. Our team has spoken with this associate to remind her our main goal is to provide outstanding customer care to our guests. Again, we apologize... read more
Didn't stay there still charged me full price. Shouldn't have charged full price. Because im sure they still rented the room
Business response:
Dear Guest, thank you for reaching out to us with your review. We are sorry to learn you were unable to stay with us. Since your review is anonymous, please reach out to the booking agent used, we are confident they can assist you with your cancellation policy and any billing issues. We hope you will offer us another opportunity to serve you on your next trip to the area. Thank you. Sincerely, Hotel Management
Bad customer service experience ever, did not get the room I reserved and paid , staff came at 5 in the morning and knocked door without any reason. I never want to stay there anymore or won’t recommend anyone to stay. Staff was not at front desk ever.
Business response:
Thank you for allowing us to host your stay at our hotel. After reading your review, it was obvious that we fell short in providing the hospitality you deserve. Please accept our apologies for the inconvenience that this caused you. We have shared your review with our entire team, so that we can learn from our shortcomings. We appreciate you bringing this issue to our attention and assure you that efforts will be made to resolve them. Thank you again for your sincere feedback. We hope we will have the opportunity to welcome ... read more
A very disappointing stay. Cleanliness was okay in the room but there was hair in the bathroom. The shower pressure was terrible and it felt like I was never gonna be able to wash off all soap suds. The bathroom sink sprayed water so hard that washing your hands created a mess on the counter. The bathroom door seemed to be too big and you actually had to pull hard to shut it and push with your body to open it. Bed was uncomfortable and 2 out of 3 pillows were like logs. I even went down to the lobby to request for new pillow... read more
Business response:
Anna, thank you for returning back to our hotel. Please accept our sincere apology for the problems you encountered. We aim to exceed all our guests' expectations - especially the cleanliness of our facility - so we are sorry that this was not your experience. We will be more diligent following established protocol so we do not repeat what you experienced. Also, your review has been shared with our maintenance team to review and rectify the issues you mentioned. We hope you will consider giving us a chance in the future so w... read more
Dated, worn. Lots of weed being smoked there. Stunk! Parking lot to small
Business response:
Dear Joel, We greatly appreciate your feedback and take each one of your concerns to heart. We sincerely apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean and comfortable environment, so we deeply regret if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thank you again for your candid feedback and we hope to welcome you back in the future. Sincerely, Hotel Management
Got double charged for the room. Stqff regused to give us a refund. Kids running up and down the hallways knocking on doors all night . THE ROOM HAD CAT HAIR ALL OVER THE BED!! The smoke alarm was hanging from the ceiling so im guessing it didnt work. Staff was unbelievably rude. Not impressed at all and will NEVER be staying at an extended stay america EVER AGIAN!!!!!
Business response:
Dear Zackary, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Woodbury
How is Extended Stay America - Minneapolis - Woodbury rated?
Extended Stay America - Minneapolis - Woodbury has a 3.2 star rating with 1,474 reviews.
When is Extended Stay America - Minneapolis - Woodbury open?
Extended Stay America - Minneapolis - Woodbury is open now. It will close tomorrow at 12:00 a.m.