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Extended Stay America - Minneapolis - Woodbury
- Hotels
- Woodbury, MN
About this business
Location details
10020 Hudson Rd., Woodbury, MN, 55129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I paid $140 a night (only stayed 1) and it is not worth half that. First I had to wait to check in, then they send me to a room that was still dirty. Finally get to my room, BTW, the only similarity to the picture on line is the lay out. The toilet seat was broken, no bedspread or blanket on the bed, they were folded and laid on the end. The kitchenette is completely empty, so useless unless you happen to bring dishes, etc. No coffee maker in the room and the hair dryer was broken. The room is supposed to be “smokeless”, but... read more
Business response:
Cindy, thank you for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your comments are important for our improvement, so we have discussed them with the appropriate individuals to ensure we deliver much better future guests experiences going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Don't know how to review a hotel I couldn't stay at. My reservation was not there when i went to check in Friday night. Also my card was charged for a room I didn't get. Nora good way to run a hotel.
Business response:
Dear Guest, thank you for the welcomed feedback. We do apologize if you experienced any difficulties with your reservations and if we were unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. Please reach out to the booking agent used, we are confident they can assist you with any billing issues. We understand the frustration and truly hope you will offer us another opportunity to serve you. Thank you. Sincerely, Hotel Management
I booked online & had a confirmation number but there were no rooms when I arrived at the hotel. I called Hotels.com & was told it would be 24 hours to receive a refund. Hotels.com couldn’t find me a room for the night at a different location. I found my own hotel 5 min away. Very frustrating at 11:30 pm at night!
Business response:
Melissa, thank you for reviewing our hotel. We sincerely apologize for the mix-up with your reservation and for not being able to accommodate you. Though we are confident this was an isolated incident, we’re reviewing this with our staff to make sure such scenarios are prevented from happening again. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
Once we got a clean room the property was fine. It took almost an hour to check in. We got there at 4pm, waited in line, got a room 203 walked up there with kids and luggage and the room was dirty. Walked back to lobby waited in line, told the front desk, got a new room 303 maybe?? walked back upstairs with kids and luggage. Walked in to room and was DIRTY!! Started to walk back downstairs for a third time, very upset
Business response:
Thank you for being our guest. Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Will not use again But and paid for around and when I got to the hotel 3rd cleaning staff had left early leaving many of the rooms uncleaned therefore there was no room available for me. The poor girl at the front desk had only been there for days and was already left alone to figure it all out. I have to be moved to a different hotel by the booking company because hotel was over sold. Lobby was extremely hot.
Took over 30 minutes to check in due to computer problems Expedia charged 150 for room Staff told me the cost was 118
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience and for the wait time issues you had upon arrival. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you reach out to them. Thank you again for being our guest, and we hope you will consider staying with us again in the future. Sincerely, Hotel Management
I like the discout, but the police were there everyday. I did not feel safe. I believe the staff did not apply the discount as qouted and/or Expedia made a mistake when I booked.
Business response:
Thank you for the feedback. We are sorry for the inconvenience you mentioned. Your comments will be shared appropriately. If you are in doubt, please reach out our front desk so that we can review the charges and assist you further. We hope to have the chance to make it up to you in the future. Sincerely, Hotel Management
The rate was decent at $70 some but i had a lot of regret not spending $30 more and staying at the Doubletree by Hilton not far away. The bathroom still had stray hairs and dust. The hairdryer was greasy/oily. What the heck? The carpet in the room felt grimey - I felt uncomfortable walking around without sandals on. The refrigerator was nice to have available but there was literally still food chunks on the bottom of it. The sink still had food/debri crusted on. The dish soap packet was nice to have but that was greasy, too.... read more
Business response:
A well-maintained room sets up the tone for an excellent stay, but we apologize this wasn’t your experience. Your feedback is shared with the appropriate team to ensure that remedial steps are taken immediately to ensure such problems aren’t repeated going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Woodbury
How is Extended Stay America - Minneapolis - Woodbury rated?
Extended Stay America - Minneapolis - Woodbury has a 3.2 star rating with 1,474 reviews.
When is Extended Stay America - Minneapolis - Woodbury open?
Extended Stay America - Minneapolis - Woodbury is open now. It will close tomorrow at 12:00 a.m.