Extended Stay America - Minneapolis - Woodbury

Anonymous 

on Expedia

6 years ago

We arrived at 10:45 p.m. and we're told that the computers are down and there is nothing they could do to check me in. I waited for about an hour before the computers came back up in the lobby on the phone with Expedia trying to get this sorted out to no avail. This is an actual conversation overheard in the lobby while I waited. Guest: "could I have some towels" . Front desk (Amanda):" oh that's not how we do it here you have to bring down your used towels and we'll give you new ones to replace them" . The guest then left a... read more

Anonymous 

on Expedia

6 years ago

Didn't stay there still charged me full price. Shouldn't have charged full price. Because im sure they still rented the room 

Anonymous 

on Expedia

6 years ago

Bad customer service experience ever, did not get the room I reserved and paid , staff came at 5 in the morning and knocked door without any reason. I never want to stay there anymore or won’t recommend anyone to stay. Staff was not at front desk ever. 

Anna 

on Expedia

6 years ago

A very disappointing stay. Cleanliness was okay in the room but there was hair in the bathroom. The shower pressure was terrible and it felt like I was never gonna be able to wash off all soap suds. The bathroom sink sprayed water so hard that washing your hands created a mess on the counter. The bathroom door seemed to be too big and you actually had to pull hard to shut it and push with your body to open it. Bed was uncomfortable and 2 out of 3 pillows were like logs. I even went down to the lobby to request for new pillow... read more

Joel 

on Expedia

6 years ago

Dated, worn. Lots of weed being smoked there. Stunk! Parking lot to small 

Zackary 

on Expedia

6 years ago

Got double charged for the room. Stqff regused to give us a refund. Kids running up and down the hallways knocking on doors all night . THE ROOM HAD CAT HAIR ALL OVER THE BED!! The smoke alarm was hanging from the ceiling so im guessing it didnt work. Staff was unbelievably rude. Not impressed at all and will NEVER be staying at an extended stay america EVER AGIAN!!!!! 

Anonymous 

on Expedia

6 years ago

The water faucet in the tub was broken so water was running all night. 

Anonymous 

on Expedia

6 years ago

Disappointed I don't believe that the room was really cleaned since the last guest. Someone's hair was in the shower, someone's private hair on the toilet, and hair from a man's beard on the sink. There were drips from a drink spill on the counter and the heating unit took forever to get the room warm. We were so tired from traveling that we dealt with it, but this impacts our view about Extended Stay hotels.