This profile has been claimed by the business owner or representative.
Extended Stay America - Minneapolis - Woodbury
- Hotels
- Woodbury, MN
About this business
Location details
10020 Hudson Rd., Woodbury, MN, 55129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
we booked with you and got to the hotel and they said they were overbooked did not help us find another room. had to find our own room and pay considerably more than what we were supposed to pay through you
Did not like anything about the property. Dirty, outdated, desk staff unfriendly, no amenities.
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more wonderful experience for every guest entering our doors. We hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Nice location. However the hotel needs some serious cleaning. Carpets are dirty, smell throughout the Hotel was gross, and needs to update their piping system. Friday morning there was no water till at least 12noon. Disappointing when you have a plans and can’t get to them till 1:30PM. Also, there were homeless people wandering around the halls. Might want to have some extra security in the hotel.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Don’t stay here!! Literally the worst hotel I have ever stayed at. The room was dirty. I waited in line for 30 minutes to check in just to be given the wrong room. The bathtub ran water all night and there was no hot water. VERY DISAPPOINTED! I spoke to a manager when I was checking out and was told I would be getting a refund. Shocker a week later no one has contacted me and there has been no refund.
Business response:
Dear Savannah, Thank you for staying with us and for reaching out with a review. We apologize your stay was less than perfect. Your experience is not representative of our usual performance, and your accommodations not up to the standards you deserved. We regret falling short of your expectations. We are also sorry the promised refund has yet to be reflected on your account. We will look into this matter to identify if any further action is needed by our hotel to rectify the situation. If so, we will take the necessary measu... read more
I had a reservation. I call the day of telling them i was gonna be late. I walk in at 1am. They turn me away. I ended up going across the street in a suite for the same price. Thanks but never again.
Business response:
Amy, we appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Staff was rude, cleanliness was nonexistent and for just $30 more we could have stayed in a five star hotel!
Business response:
Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience this caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Management
We really didn't like anything about this property. Its one of those places where you know you made a mistake staying there as soon as you go through the lobby door. Very smelly. Very old and tired looking. We knew we'd be late for a check-in, so I called at 1PM to ensure our reservation was still good. The desk clerk said it would be fine. Finally checked in at 9PM, and the room we reserved was still not ready...nor would it ever be. The housekeeping staff didn't show up that day. They "upgraded" us to a king suite, but eve... read more
Business response:
Russell, it is disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Disgusted It was horrible, had to wait an hr to check in, then they couldnt find my reservation, the hotel doesn't have an ice machine, or provide glasses in the room you have to ask for them, the beds werent made and their was a dirty bandaid left in the bathroom
Business response:
Jennifer, thank you for your review. We apologize for the inconvenience you had at the time to check-in and the cleanliness issues you encountered in your room. Please be assured that we have discussed your feedback with the appropriate teams to be more diligent with their efforts moving forward. Also, know the kitchenware for your room is available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to our guests upon request. We hope you will give us a chance to redeem ourselves the n... read more
Frequently asked questions about Extended Stay America - Minneapolis - Woodbury
How is Extended Stay America - Minneapolis - Woodbury rated?
Extended Stay America - Minneapolis - Woodbury has a 3.2 star rating with 1,474 reviews.
When is Extended Stay America - Minneapolis - Woodbury open?
Extended Stay America - Minneapolis - Woodbury is open now. It will close tomorrow at 12:00 a.m.