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Extended Stay America - Mobile - Spring Hill
- Hotels
- Mobile, AL
About this business
Location details
508 Springhill Plaza Ct., Mobile, AL, 36608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
bathroom was dirty, TV was not working properly,overall unpleasant experience
Business response:
John, thank you for being our guest. We are sorry for the housekeeping and maintenance issues you encountered in your room. We have shared your concerns with the appropriate teams so that they can take the necessary actions. We understand the frustration you experienced and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
No sleep The bed was VERY uncomfortable and you can hear the traffic on the highway all night. Don’t recommend this place.
Business response:
Sharron, thank you for your review. We are sorry for the noise issue you encountered. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We will also share your valuable comments regarding the bed with the appropriate individuals so that they can take the necessary steps to make our future guests experience a better one. Once more, we do apologize. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel M... read more
Multiple roaches, no toilet paper, staff was less than kind.
Business response:
Melynda, we are sorry you did not have a pleasant stay and regret the roaches you encountered. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. Also, we apologize our service was not to your expectations. We will share your feedback with the team to ensure we deliver a better service going forward. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
This place is very dirty when you arrive the receptionist does not even know what to do or how to charge on the notice they say there is breakfast but it is only coffee and old pancakes.
Business response:
Thank you for staying with us and for sharing your review. We apologize you encountered poor service from our front desk associates, as this is unacceptable. We have reviewed your feedback with the appropriate individuals, and steps are being taken to ensure such mistakes are not made going forward. We are also sorry for the cleanliness issues you experienced in your room and will share your concern with the housekeeping associates to ensure a better experience going forward. We value your feedback and hope to redeem ourselv... read more
pretty bad
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely weren’t to the mark in this attempt. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Mobile - Spring Hill
How is Extended Stay America - Mobile - Spring Hill rated?
Extended Stay America - Mobile - Spring Hill has a 3.4 star rating with 1,807 reviews.
When is Extended Stay America - Mobile - Spring Hill open?
Extended Stay America - Mobile - Spring Hill is open now. It will close tomorrow at 12:00 a.m.