Extended Stay America - Mobile - Spring Hill

Business response:

Thank you for being our guest. We are sorry you felt we did not merit the rate you paid and for the cleanliness issues you encountered. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Kindly note, in-room amenities such as toiletries and kitchenware are available and complimentary at the front desk. Please give us another chance so we can make it up to you. Sincerely, Hotel Management 

Business response:

John, thank you for being our guest. We are sorry for the housekeeping and maintenance issues you encountered in your room. We have shared your concerns with the appropriate teams so that they can take the necessary actions. We understand the frustration you experienced and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management 

Business response:

Sharron, thank you for your review. We are sorry for the noise issue you encountered. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We will also share your valuable comments regarding the bed with the appropriate individuals so that they can take the necessary steps to make our future guests experience a better one. Once more, we do apologize. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel M... read more

Business response:

Melynda, we are sorry you did not have a pleasant stay and regret the roaches you encountered. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. Also, we apologize our service was not to your expectations. We will share your feedback with the team to ensure we deliver a better service going forward. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and for sharing your review. We apologize you encountered poor service from our front desk associates, as this is unacceptable. We have reviewed your feedback with the appropriate individuals, and steps are being taken to ensure such mistakes are not made going forward. We are also sorry for the cleanliness issues you experienced in your room and will share your concern with the housekeeping associates to ensure a better experience going forward. We value your feedback and hope to redeem ourselv... read more