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Extended Stay America - Mobile - Spring Hill
- Hotels
- Mobile, AL
About this business
Location details
508 Springhill Plaza Ct., Mobile, AL, 36608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff were nice and friendly, but when we asked for 2 extra blankets we were handed 1 blanket and 1 fitted comforter cover in a big ball (they said they hadn't had time to fold them, although they weren't hot from the dryer or anything). In the room, the chair had a big tear in the upholstery, the towels in the bathroom were torn and strips hung off them, and the furniture was all nicked and scratched up. The carpet was dirty enough that our socks turned brown and gunky from them.
Business response:
David, please accept our sincere apologies for not living up to your expectations for a perfect stay. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance departments to step up their game and work more diligently going forward. We hope you choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
I request non smoke room even though my neighbors were smoking in the front of the door, not cleaning room everyday but there was nice customer service.
Business response:
Thank you for being our guest. Although you liked our courteous associates, we are sorry for the issues you had due to the other guests on the property and regret the inconvenience you faced. Kindly note, to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. Please revisit us so we can make it up to you. Sincerely, Hotel Management
POS Not good. One eye on stove didnt work. All the can openers are rusty. Went to front desk to complain. Nothing they can do
Business response:
Thank you for being our guest. We are sorry for the maintenance issue which impacted your stay and apologize our team was not able to fix them while you were here. Your feedback for the gas stove and the can openers are discussed with the appropriate team in an effort to provide improved future guests experiences going ahead. We hope you’ll give us a chance to earn your highest marks in the near future. Sincerely, Hotel Management
Staff was rude room was not clean and after calling front desk about another guest being loud they didnt do anything. Was tild rhere was some things going on and the cips were on there way. Needless to say no sleep and onve day light hit i got out of there.
Business response:
Thank you for reviewing your stay. We apologize for the cleanliness and odor issues you encountered while you were here. Even more distressing is the fact that our staff was not able to resolve the problems to your satisfaction. Please be assured that we have discussed your feedback with the appropriate departments, and we're taking immediate actions to fix the troubles you mentioned. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
I won’t be back . Smh , i asked for a shower curtain and the front desk clerk destinie handed it to me to put it on myself smh.
Business response:
Darrius, thank you for staying with us and for taking the time to share your comments. We strive to consistently deliver exceptional service, so we are sorry you had a disappointing experience with us. We have shared your feedback with the team and steps have already been taken to prevent these mistakes from being repeated in the future. We truly hope you will give us another chance to prove that we are committed to providing outstanding guest service. Sincerely, Hotel Management
The desk staff was very rude and the cleaning lady stole over $1000 from me
Dissatisfied Hardly slept because the interstate was right outside our room. They had a notice posted stating Quiet Time from 9pm till 9 am however, I do not think talking or even music would have been louder then the interstate. Also, the breakfast they listed showed was not accurate. I believe it was only coffee and packets of oatmeal. In the kitchen sink in our hotel room it had either something growing from it or food that had not been cleaned out of it. Other people might not have a bad experience like we did but we wil... read more
Business response:
Thank you for your recent stay and your feedback. Please accept our apologies for the noise coming from the highway. We also apologize for the cleanliness issues in your suite and will share your feedback to the housekeeping team to ensure it is not repeated. We are sorry that our breakfast offerings did not meet your expectations. Your comments will be shared with our team for future changes. We value your observations and hope to have a second chance to serve you better. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Mobile - Spring Hill
How is Extended Stay America - Mobile - Spring Hill rated?
Extended Stay America - Mobile - Spring Hill has a 3.4 star rating with 1,807 reviews.
When is Extended Stay America - Mobile - Spring Hill open?
Extended Stay America - Mobile - Spring Hill is open now. It will close tomorrow at 12:00 a.m.