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Extended Stay America - Mobile - Spring Hill
- Hotels
- Mobile, AL
About this business
Location details
508 Springhill Plaza Ct., Mobile, AL, 36608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Lost power for several.minites and when it came back on the TV didn't work and when it did we had a handful of the channels as we did before the power surge. I was also told when I called to confirm my reservation I wouldn't be charged 27 Dollars to check in before 3 and then I was when I showed up I will not be staying here again
Business response:
Thank you for taking the time to review our hotel. The incidents you highlighted in your review are very concerning. This is not the type of service our hotel is known for, and we extend our apologies. Please be assured that we are taking steps to ensure we are well poised to serve you better during your next stay. We are confident you will have a much more positive experience on a return visit. Sincerely, Hotel Management
First, we tried to check in around 9pm and they said they couldn’t find our reservation. Called Expedia, they contacted the hotel and the relocation team did help us rebook the room. After an hour, we finally got into our room. The smell was bad, and since it’s close to the interstate/railway, the noise was terrible. During the middle of night, we woke up multiple times by sirens. These are all became acceptable compared to what’s the worst. What’s the worst is the bed sheet was completed uncleaned, even though it looks orga... read more
Business response:
Katherine, thank you for reviewing your stay. We are truly sorry for the reservation issue you encountered upon arrival and for the cleanliness issue you had in your initial room. Your feedback has been shared with every department involved. We are working hard to deliver the type of hospitality that you should always expect from us, and we hope you will consider giving us another chance on your next visit to the area. Sincerely, Hotel Management
There was 5 mins of hot water for a shower. Only a sheet on the bed and the heat barely worked. The beds were so hard, I ended up sleeping on the floor.
Business response:
Jessica, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Sucky Service equals no more business My family and I didn't even get a chance to stay here due to the terribly rude overnight employee. We arrived at about 1:00am and had been driving all day. I booked our room on Hotels.com and was trying to check in upon arrival but had trouble finding the office (probably because the lights were off and it's not very welcoming). When I called and tried to get some assistance, I was met with attitude and an extremely condescending tone. I was then treated as though it was solely my fault ... read more
Business response:
Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience. You deserved a comfortable and stress-free stay, and we assure you that what you experienced is not typical. However, we would need more information to address your specific concerns. Please do not hesitate to contact our general manager directly if you would like to discuss this matter in more detail. Thank you for being our guest, and we hope you will consider staying with us again. Hotel Management
Motel is very close to the road so very noisy at night which we could have overlooked if we had hot water. Dont enjoy cold showers. Dont expect a hot breakfast.
Business response:
Thank you for reviewing your stay. We apologize for the difficulties you had while you were here. Please know our front desk is available to resolve issues, so we are sorry we were not aware of the noise, as we would have been happy to try and fix the issue or move you to another room. Also, we have asked our maintenance team to rectify the problem with the shower. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
The hotel room was very dirty the kitchen area had crumbs and crust all over the cabinets.
Business response:
Please accept my apologies for your suite not being totally ready for occupancy when you checked into our hotel. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. We take great pride in the service, cleanliness and maintenance of our hotel, and we hope this isolated incident will not keep you from returning to enjoy a great experience ... read more
Don't Stay Here! We stayed here when we had to evacuate our home due to Hurricane Michael. This place calls itself extended stay but there are no dishes, bowls, glasses, cups, or utensils in the room. You have to call the front desk & tell them what you need & then YOU have to go to them to get it. And there is nothing in the room to clean the dishes with, so you have to wait until room service comes in order to get the dishes removed. What a joke. I don't want dirty dishes hanging around in the room. Gross. Also the room it... read more
Business response:
Thank you for the review of our hotel. We sincerely apologize that you encountered so many difficulties during your stay with us. Your feedback has been shared with the appropriate team members, so we can take action to prevent these issues from happening again. Everything we do is aimed at providing you with a better hotel experience. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Found a bed bug in the brown sheet. My daughter hopped out of the bed as soon as she saw it. Hotel were not at all concerned. I requested to switch rooms because I was exhausted with three kids by myself. I collected the bug but night lady threw it out. I took pics too. The morning shift lady was rude and not helpful or apologetic. I am still waiting for a report from them and will be extremely vocal if I do not here from them soon.
Business response:
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. We do take claims of this nature very seriously, therefore our pest control provider has inspected the room and no signs of bedbugs were found. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Not a very clean place If you aren’t worried about cleanliness, then you can deal with the rooms here. I found hair the bathroom to be dirty and clean towels on a dirty counter top. After telling the front desk, he came up to clean it for me, but still didn’t move the clean linens from the counter to thoroughly clean it. I have pictures to show the before and after he cleaned. Just was hard to be comfortable after my initial experience with the bathroom.
Business response:
Thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and for that, we truly regret the inconvenience it caused. We are working with our housekeeping team to reiterate the importance of our daily duties to make sure this isn't repeated. We hope you will give us another opportunity to provide a better exper... read more
Frequently asked questions about Extended Stay America - Mobile - Spring Hill
How is Extended Stay America - Mobile - Spring Hill rated?
Extended Stay America - Mobile - Spring Hill has a 3.4 star rating with 1,807 reviews.
When is Extended Stay America - Mobile - Spring Hill open?
Extended Stay America - Mobile - Spring Hill is open now. It will close tomorrow at 12:00 a.m.