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Extended Stay America - Mobile - Spring Hill
- Hotels
- Mobile, AL
About this business
Location details
508 Springhill Plaza Ct., Mobile, AL, 36608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Double not a king Called motel to make sure had a pet friendly room lady said yes got to motel and lady at front said no the room you have is not will have to move to a double bed room that is pet friendly they shouldnt say they had something if they didnt lady was very rude at the desk said she had been off for few days prior
Business response:
Carolyn, thank you for the review. We are disappointed to read our team was not able to accommodate you in the room you reserved which made an impact on your stay. Also, we apologize for the poor service provided by our front desk team. Your feedback has been discussed with the concerned staff members to find out what went wrong with your reservation and to avoid such problems going ahead. We would like to regain your trust and look forward to having an opportunity to accommodate you on a future date and earn your highest ma... read more
Check in at Front Desk was extremely unpleasant . Receptionist couldn't explain were is our room located
Business response:
Thank you for being our guest. Please accept our apologies for the poor service provided by our associates at the front desk. We understand your frustrations. Your experience is not acceptable, and so your feedback has been discussed with the appropriate team to improve our service levels going ahead. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Disappointed The staff was friendly for the most part. Unfortunately my stay was rather disappointing. I checked in on Thursday and checked out on Monday. I requested for my room to be cleaned after my second; staff said they only cleans for week or long stays. I was shocked and brought some products to clean my room. Also my family and I had to take our dirty towels to the front desk exchange everyday we wanted clean ones. Yikes
Business response:
Tomarra, thank you for choosing our hotel. Although you were pleased with the service you received from our associates, we apologize for the inconvenience you had due to our housekeeping policy. Please know being an extended stay hotel, we clean room weekly to maintain the privacy of our guests, but this service is always available on request for a minimal fee. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Room had a weird smell, there was hair on the towels and a huge roach was crawling on the counter when I went into the kitchen. Not somewhere I would ever stay again and very disappointing for a one night stay with my family.
Business response:
Thank you for being a guest at our hotel and sharing the areas of development. A well-maintained property sets up the tone for an excellent stay, but we apologize as this wasn’t your experience. Your feedback is important so it’s been discussed with our housekeeping team. Please be assured that remedial steps are underway to ensure these problems don’t happen again. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Managem... read more
Business response:
Kellie, thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
I didnt get the room I reserved. They said it was an upgrade bc i got 2 beds but the beds were smaller (full size not queen size).
Business response:
Thank you for writing us back. We apologize for not being able to accommodate you in the room you reserved. Your feedback is shared with our team to find out what went wrong and to take appropriate measures to avoid such issues going forward. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Only a few thin blankets. Nothing in the kitchen. Car alarms going off in the early am. Then the front desk calling our room after I get the kids down to ask if I'm going to extend our stay.... very disappointed
Business response:
We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Kindly note, to ensure the cleanliness of kitchenware they are kept at the front desk. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
Marie, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
I have probably never given a bad review because I deal with what I am given, but I was very surprised by this hotel. I’ve stayed in these before and never felt the way I did with this one. It was clean, but no staff after 10. The office closed. No hair driers in room. Went to see if they had one to borrow and they were out. The place was no where near booked. Beds were very hard and I woke up hurting all over. Flat pillows and a very thin blanket. The staff was not very friendly or tried to be accommodating. Grab and go bre... read more
Business response:
Please accept our sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry for not meeting all of your expectations, and please be assured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Mobile - Spring Hill
How is Extended Stay America - Mobile - Spring Hill rated?
Extended Stay America - Mobile - Spring Hill has a 3.4 star rating with 1,807 reviews.
When is Extended Stay America - Mobile - Spring Hill open?
Extended Stay America - Mobile - Spring Hill is open now. It will close tomorrow at 12:00 a.m.