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Extended Stay America - Mobile - Spring Hill
- Hotels
- Mobile, AL
About this business
Location details
508 Springhill Plaza Ct., Mobile, AL, 36608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
The beds were extremely awful. The tv had awful picture and major distortion in picture.
Business response:
Jeffrey, thank you for your review. We apologize for the inconvenience you had due to your bed and for the maintenance issues you encountered in your room. Please know our front desk is available to address issues such as this, and we would have been happy to provide you with another room upon request. We have also asked the concerned team to rectify the problem with the TV. We hope you will choose to stay with us again so that we can provide you with a better experience. Sincerely, Hotel Management
Business response:
Anna, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
We are very disappointed that we failed to deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will return so we can make it up to you. Sincerely, Hotel Management
The room was not bad, even when there wasn't any cookware. But of the day of checking out. I called the front desk over 35 minutes to request a late service. No one answer the phone. I had to get dress and go to the office, no one was there. I saw a guy and he told me that the manager was by herself and that she went to check on rooms ,so he went looking for her. After a few minutes she came in with a nasty attitude saying that she was by herself With my experience of customer service I can say that first of all it was not m... read more
Business response:
Troy, thank you for your honest evaluation. We are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up immediately and resolve everything to your total satisfaction. Your comments show that we have room for improvement, and we assure you we will be more diligent going forward. We hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, Hotel Management
Won't Stay Again - Bitten While Sleep I will not stay at this hotel again. The staff was very nice and courteous. The location was great. The room appeared to be clean. However, I was awaken at night by an itchy red raised sore on my arm and hand. In the morning I had 5 red itchy sores / bumps on my thigh. Something bit me while I was sleeping. I don't know if it was a Bed Bug Or Fleas. If the itchness, redness and pain doesn't go away I will have to go to the doctor. The hotel looks okay, but looks are deceiving! Now I have... read more
Business response:
Dear Guest, thank you for the valued feedback. While we are pleased you found our staff friendly and welcoming, we are sorry we failed to provide you with the clean and comfortable suite you expected when you selected our hotel for your lodging needs. What you encountered should not have happened as we have regular treatments from a professional service to ward off the type of unwanted visitors you mentioned. Thank you for bringing this to our attention so we can act quickly. Since your review is anonymous please reach out t... read more
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Found a bed bug in my room. Staff doesn’t care about their guests. There was a power outage and after power was restored some of the channels on my tv weren’t working. I called the front desk multiple times and nothing was done. Horrible customer service and dirty place. I WILL NEVER STAY AT ANOTHER EXTENDED STAY AGAIN
Business response:
Dear Guest, thank you for taking the time to share your concerns with your review. We are so very sorry for the disappointing stay and for the unwelcome visitors. We would like to have your room inspected and treated as a precaution and also make sure everything is in working order. Since your review is anonymous, please reach out to us directly at the hotel. We welcome any opportunity to leave you with a more favorable impression. Thank you again. Sincerely, Hotel Management
There was a roach in my room. When I saw it, I asked the front desk clerk what my options were. I was told I could get a different room or a refund. I opted for a refund and left.
Business response:
We truly care about delivering well-appointed rooms to all of our guests and thus apologize for all of the cleanliness issues you had in your room. Your feedback is discussed with the concerned team to take the necessary remedial actions ensuring we deliver a clean and comfortable stay to all of our guests going ahead. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Mobile - Spring Hill
How is Extended Stay America - Mobile - Spring Hill rated?
Extended Stay America - Mobile - Spring Hill has a 3.4 star rating with 1,807 reviews.
When is Extended Stay America - Mobile - Spring Hill open?
Extended Stay America - Mobile - Spring Hill is open now. It will close tomorrow at 12:00 a.m.