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Extended Stay America - Mt. Olive - Budd Lake
- Hotels
- Budd Lake, NJ
About this business
Location details
71 International Dr. S., Budd Lake, NJ, 07828, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It needs a lot of maintenance work. People hanging outside front entrance. The place was dirty.
Business response:
Dear Brenda, Thank you for choosing us. We are sorry for not meeting your expectations. We have taken note of your observations regarding the need to update and renovate, and we are currently having the same conversation with our brand leaders. In the meantime, our housekeeping staff is committed to keeping our property clean, fresh, and up-to-date throughout our hotel. Thank you again for sharing your remarks, and we hope to have the opportunity of welcoming you back soon! Sincerely,Hotel Management
At first sight looked like a nice place. Check in was easy staff was nice. But why do we get a hotel room? To have a comfortable bed to sleep in and a nice shower in the morning. Well the bed was extremely uncomfortable and there is very bad water pressure so the shower was terrible. Hardly got wet to be able to soap up. Shower head was terrible also. Don't be fooled by appearance!
Business response:
Dear Tony, Thank you for staying with us and sharing your experience. Please accept our apology for the bed being uncomfortable, the shower not working correctly, and any frustration and inconvenience this may have caused. Unfortunately, maintenance issues arise occasionally, and once identified, we work as quickly as possible to get everything fully operational. We appreciate your feedback and understanding, and we hope you will choose to stay with us again. Sincerely,Hotel Management
Gross
Business response:
Dear Robert, We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Our goal is to provide an exceptional stay for our guests, so we apologize this was not your experience. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely, Hotel Management
We needed the room to sleep during a long drive home. The room was questionably clean, but it was the shower that was most frightening. There was so much hair in the shower, not ours. It was disgusting. The linens and towels all had marks on them which made I sure if they were actually cleaned between guests.
Business response:
Dear Heidi, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We understand how important it is to have a clean and well-maintained room, and we’re sorry for being unable to make that happen for you. We have discussed your concerns with our housekeeping and maintenance team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hope y... read more
It’s Outdated, halls reeek of food /trash, bad crowd
Business response:
Dear Frederick, We apologize for anything other than a completely satisfying stay and appreciate the feedback. We agree that some areas in our hotel are beginning to show their age, and we will share your concerns with our leaders and use them for future improvements. We also apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to ensure this does not happen again. We hope you will give us another chance to stay with us again so we can ... read more
This was one of - if not the worse hotel I have ever stayed in and it was embarrassing. I had a family member visiting and thought this was marketed as a great property as it is in the Trade Zone. Unfortunately, when I arrived the Front Desk Receptionist was extremely stressed ad indicated he was "about to lose it."
Business response:
Dear Beth, we are disappointed that we did not provide you with the acknowledgment you deserve from our front desk associates. We want every guest to know how much we appreciate their patronage; therefore, we apologize this was not your experience. We have shared your feedback appropriately to ensure this is adequately addressed. Thank you for bringing this to our attention and for your patience. Please give us another opportunity to show you the hospitality you deserve.Sincerely,Hotel Management
Fire alarm beeping when we got to our room. Called the front desk and we were told to take the alarm off the wall and remove the battery. The thermostat didn’t work. I called the front desk and was told she was ll alone.
Business response:
Dear Thomas, thank you for taking the time to review your stay with us. We are genuinely sorry for the issues you experienced and for not providing the exceptional stay you deserve. We want our guests to see our dedication in everything we do; therefore, we apologize for not meeting your expectations. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in us.Sincere... read more
Frequently asked questions about Extended Stay America - Mt. Olive - Budd Lake
How is Extended Stay America - Mt. Olive - Budd Lake rated?
Extended Stay America - Mt. Olive - Budd Lake has a 3.4 star rating with 1,670 reviews.
When is Extended Stay America - Mt. Olive - Budd Lake open?
Extended Stay America - Mt. Olive - Budd Lake is open now. It will close tomorrow at 12:00 a.m.