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Extended Stay America - Mt. Olive - Budd Lake
- Hotels
- Budd Lake, NJ
About this business
Location details
71 International Dr. S., Budd Lake, NJ, 07828, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty noisy heat/ac no rug on Room 210 tvs were poor quality reception limited channels
Business response:
Dear Cathy, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management
Room wasn’t thoroughly cleaned. Surfaces on desk and sink were dirty from last guest, including pubic hair in sink, and white powder on floor. Whole hotel wreaked of cigarette smoke from lobby, to hallway, to room.
Business response:
Scott, thank you for being our guest and sharing your review. We apologize for the issues you encountered during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret the inconvenience it caused you. We will follow up on your concerns with appropriate individuals to ensure we are well poised to serve you better in the future. We are grateful for your thoughts on this matter and your patience. We hope you will give us another opportunity to welcome you back for the flawless experience yo... read more
Pay extra and stay somewhere else. From the 'F' bomb riddle fights, hobo parking lot parties, fire alarms, broken down infrastructure and clueless staff, the only reason to stay here is to relive childhood experiences in the projects or have bad coffee and a honey bun with your sideshow bob addiction.
Business response:
David, we appreciate you bringing these concerns to our attention. We are grateful for your thoughts on these matters and also for your patience. Thank you for your time; you have our assurance that we will address your comments appropriately. Sincerely, Hotel Management
I arrived about 3:30 (check in begins at 3) and had to wait on the front desk clerk. After 4 phone calls and 15 minutes, the clerk arrived smelling like weed. Not very happy gathering I just drove 7 hours
Business response:
Jennifer, thank you for sharing your review and the details surrounding your recent stay. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired so this lapse in service is not repeated. We also appreciate you bringing your additional concerns to our attention, and rest assured, we will review this with our team and take action where necessary. We hope ... read more
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The room constantly had the smell of cigarette smoke,the shower pressure was awful, under the sink in the bathroom wee fuzzies lint and debris when we arrived. The sink when turned on sprayed outward toward you and got you wet. The dresser drawers did not close and
Business response:
Karen, thank you for taking the time to evaluate your stay. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will address your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We also want to share with you that we are a non-smoking hotel, yet we do provide designated smoking areas for guests outside the building. Your feedback is important to us as we make every effort to accommodate the needs of all our guests. Moreover, w... read more
Frequently asked questions about Extended Stay America - Mt. Olive - Budd Lake
How is Extended Stay America - Mt. Olive - Budd Lake rated?
Extended Stay America - Mt. Olive - Budd Lake has a 3.4 star rating with 1,670 reviews.
When is Extended Stay America - Mt. Olive - Budd Lake open?
Extended Stay America - Mt. Olive - Budd Lake is open now. It will close tomorrow at 12:00 a.m.