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Extended Stay America - Mt. Olive - Budd Lake
- Hotels
- Budd Lake, NJ
About this business
Location details
71 International Dr. S., Budd Lake, NJ, 07828, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I got a smoking room. But by the looks of the facility they probably all smell like smoke
Business response:
Estafany, thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. Thank you for staying with us, and we hope you will make the same choice the next time you visit our area. Sincerely, Hotel Management
My room was given to someone else because of overb I was told the Hotel was over booked and they did not have a room for me. After a long day of travel it sucks to have not been told in advance, and to start looking for a room near by. I guess who pays more gets the room
Business response:
David, thank you for staying with us and for your candid review. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
For the price with pet fee it’s just not worth it. Cheaper options exist.
Business response:
Thank you for sharing your experience at our hotel. We take pride in providing an exceptional stay for all our patrons, so we are sorry this was not your case. We regret not meeting your expectations and that you felt we did not merit the rate you paid. Our pricing is competitive and in line with other hotels in our vicinity. We hope to be a part of your future travels to our area. Sincerely, Hotel Management
Elevator broken upon check in — room was not cleaned as there was a children’s toys still in room. Leaking shower head.
Business response:
Thank you for staying with us. We are disheartened to read your comments and apologize for the issue with regard to cleanliness and the showerhead. We will share your concerns with our housekeeping and maintenance teams for their review and action. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Sincerely, Hotel Management
The entire hotel smelled of cigarette smoke and the room was not in any way clean. Did not spend a single night there.
Business response:
Thank you for sharing your concerns through your feedback. We sincerely apologize for the smokey experience and the cleanliness issue that led you to leave us earlier than expected. . We will discuss your comments with the appropriate individuals to take corrective actions to enhance our guest experience. We truly regret the inconvenience caused and hope you will allow us an opportunity to redeem ourselves. Sincerely, Hotel Management
Elevators not working I like Extended Stay, but the elevators weren't working.
Business response:
Guy, thank you for taking the time to share your concerns. We apologize that your stay was impacted due to the elevators being out of service. Please know our engineering team has been working on resolving these issues. We hope your liking for our brand will bring you back to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Pros: Nice location, around a lot of shops and restaurants. Bed was big and comfortable. Easy place to get to. Staff is nice and accommodating, I feel bad that they have a lot to deal with. Cons: Refrigerator was broken in our room for a week, didn't get fixed until we were about to leave so we couldn't store any drinks/food. WiFi was really bad and slow even paying for the premium options.
Business response:
Thank you for taking the time to share your feedback. We apologize for the issue with the refrigerator not being resolved by our associates and the disappointment with the internet service. We will discuss this with the leadership team and associates in an effort to improve service and facilities. Counting on your kind generosity to accept our apologies, we hope you will give us a chance to serve you again. Sincerely, Hotel Management
Not well maintained/staff not trained well
Business response:
Thank you for choosing our hotel and for taking the time to write a review. We were disheartened to read about the unsatisfactory service you experienced and for the upkeep of our hotel. We assure you to utilize feedback to enhance our guest experience. We apologize that this stay was anything other than perfect, and we hope to have another chance to prove ourselves to you on a future visit. Sincerely, Hotel Management
We stayed here hoping to get a good night’s rest after we got married but had trouble sleeping with all the noisy neighbors. We had our dog as well and she couldn’t settle down at all because of all the noises.
Business response:
Firstly, we congratulate the couple. Thank you for making us a part of your marriage plans. We are truly sorry for the disturbance you experienced that hampered your stay with us. We wish we had the opportunity to address the matter as our front office team would have done their best by changing your suite. We appreciate you selecting us, and hope you both will allow us an opportunity to redeem ourselves. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Mt. Olive - Budd Lake
How is Extended Stay America - Mt. Olive - Budd Lake rated?
Extended Stay America - Mt. Olive - Budd Lake has a 3.4 star rating with 1,670 reviews.
When is Extended Stay America - Mt. Olive - Budd Lake open?
Extended Stay America - Mt. Olive - Budd Lake is open now. It will close tomorrow at 12:00 a.m.