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Extended Stay America - Mt. Olive - Budd Lake
- Hotels
- Budd Lake, NJ
About this business
Location details
71 International Dr. S., Budd Lake, NJ, 07828, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible. There was a “resident” in room 216 that was screaming vulgar, things for over an hour and 20 minutes. The clerk canceled my room and I got a room a half mike away for more money. Nice hotel and I’d stay there again but not on the 2nd floor at sll
Business response:
David, thank you for evaluating your stay. We are sorry for the inconvenience caused due to the other guests at our property. We appreciate your patience and hope you will consider giving us another chance in the future. Sincerely, Hotel Management
Good location. Lobby smelled of cigarettes or something. Took about 30 minutes to get checked in and there was no one in line. We had arrived at about 1230 am and didn’t get in the room until after 1 am. Slept well.
Business response:
Inés, thank you for the review and for staying with us. Thoughtful and attentive service is a top priority; therefore, we would like to apologize for the concerns you experienced during check-in. You have our assurance that this is not typical of our hotel as we strive to provide an exceptional experience to all of our guests. Please know that this will be addressed, and we are grateful for your feedback. On the positive side, we appreciate you mentioning our location. We would love the opportunity to welcome you back and pr... read more
convenient location smoke smell in stairwells and hallways noisy, mutipule stains on carpet, dogs barking, people running around at all hours, shady characters hanging around etc.
Business response:
Michael, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
This is a very tired and worn-out property. Would not stay there again.
Business response:
Thomas, thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
It smelled like cigarettes in the lobby but was hoping that was from someone outside. Nope, smelled that way in the 3rd floor hallway and smelled weird in our room. The room was not clean on surfaces. The room was definitely not worth the price we paid.
Business response:
Alexandra, thank you for your feedback. It is disappointing you were not able to provide us with a better rating. Please know we have strict quality control standards which are meant to prevent a situation like yours from occurring. We understand our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable suites at an affordable price so guests will want to come back again. The cleanliness and room condition you describe is unacceptable and not at all representative of our quality standa... read more
Disgusting. Carpeting filthy, room and all fabric items wreaked of cigarette smoke in spite of claim of “smoke free” property. Management was NEVER at the front desk and phone calls to their on site room resulted in no response. We lay awake all night, became quite sick and left a day early to seek other more suitable accommodations. We had NO ability to formally check out or register a complaint as 40 minutes of effort to do so was fruitless. It appeared as other guests may have also been walking out and several transient l... read more
Business response:
Ronald, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our accommodations, as this is an essential priority. We will address this matter with our associates to ensure that it does not happen again. It is never our intention to disappoint a guest, and your feedback is very important to us. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Manag... read more
No ice machine, hair in bathtub, smelled bad, trash kept inside building, dirty towels and laundry in lobby. Will never stay at extended stay again.
Business response:
Caren, thank you for your review. We apologize for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. Kindly know, we have a full-size refrigerator that includes ice trays for your convenience. Therefore we do not have ice machines on our property. Please allow us to regain your trust by staying with us again whenever your travels bring you back to this area. Sincerely, Hotel Management
IT WAS A NIGHTMARE!!! I booked this hotel a month before our stay. We were attending a wedding close to the area. But when we got there, we were told that there were no room available for us. We’re from Los Angeles so we traveled 6hrs by plane to get there and it was very late at night.
Business response:
Joselito, thank you for your candid evaluation. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Mt. Olive - Budd Lake
How is Extended Stay America - Mt. Olive - Budd Lake rated?
Extended Stay America - Mt. Olive - Budd Lake has a 3.4 star rating with 1,670 reviews.
When is Extended Stay America - Mt. Olive - Budd Lake open?
Extended Stay America - Mt. Olive - Budd Lake is open now. It will close tomorrow at 12:00 a.m.