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Extended Stay America - Mt. Olive - Budd Lake
- Hotels
- Budd Lake, NJ
About this business
Location details
71 International Dr. S., Budd Lake, NJ, 07828, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst stay ever. We checked in very late and and it started with the elevator being out of service. Had to carry our bags up 3 flights of stairs. Room and hallway smelled like cigarette smoke. Hair dryer was missing in the room. Everything was dingy and rooms need to be renovated. Checkout is at 11 and at 11:15 someone came to the door. I advised we were leaving in 10-15 minutes. Staff member looked at his watch reminded me of 11 checkout and rolled his eyes. We then checked out and carried our bags back down the 3 flights o... read more
Business response:
Thank you for your feedback. We apologize for the issue in the hallways and your suite as well as for the overall condition of our accommodations. We will discuss your comments with the appropriate individuals in an effort to enhance our guest experience. We hope to have a future opportunity to host you. Sincerely, Hotel Management
Bathroom had mold and the whole room smelled bad. Was gross so cut my trip short to go somewhere else.
Business response:
Thank you for staying at our hotel and sharing your concerns. We apologize for the housekeeping issues in your suite that led you to leave us earlier than expected. We assure you to relay these comments to our housekeeping associates to deliver well-appointed accommodations. We appreciate your business and hope you will consider giving us another try. Sincerely, Hotel Management
terrible experience Elevator was broken and they put us on third floor. hotel key stopped working so could not get in side door or room.and had to climb up and down stairs to get new key. Fire alarm went off early morning to evacuate but noone at desk told us whhen we could reenter. No breakfast or coffee in morning as promised Nd noone at front desk to ask. Smoker in room next to us and allergic to smoke. Ac did not work properly so room very hot on 3rd floor. We are silver member and treated horribly.
Business response:
Jennifer, thank you for staying at our hotel and being our silver members. We truly regret the discomfort you had while staying here. Firstly, we are sorry for the inconvenience you had due to the elevator being out of service, the malfunctioning key card, and the disturbance caused by the fire alarm. Please know our engineering team has been working on these issues to enhance our guest experience. We also apologize for the inconvenience caused due to the smokey experience and the issue with the HVAC unit. We will discuss yo... read more
Poor customer service The woman from the previous shift was just leaving as I walked in. "He will take care of you." "He" could barely speak English and didn't seem to know what to do. She had left him all the paperwork on the desk, showing my name and the room assignment - all clearly visible. He stared at the papers and the computer screen, for several minutes. (?) Getting nothing decipherable from him, I offered my ID. While I'm thinking, this is like a bad game of charades... He said "credit card." The room is already pa... read more
Business response:
Gregg, thank you for being our guest and letting us know about your experience. We sincerely apologize for the unsatisfactory service you received from one of our associates at the front office that impacted your check-in. We will review this with our team to avoid any lapse in service. We would like to regain your trust and hope to serve you again whenever your travels bring you to our city. Sincerely, Hotel Management
none
Business response:
We appreciate you choosing our hotel for your visit to our city. Our goal is always on the comfort and satisfaction of our guests. Therefore, we apologize for any concerns or frustrations you experienced during your time with us. We hope you will give us another chance to provide you with a more enjoyable stay. Sincerely, Hotel Management
Fighting couple—-no sleep Loud couple fighting hours in the hall way and next door made by last day sleepless… which was not good with a 12 hour drive ahead of me
Business response:
Crystal, thank you for staying at our hotel. We are truly sorry to learn about the disturbance you experienced that impacted your sleep. We regret the inconvenience caused. We wish we had the opportunity to address the matter as our front office team would have done their best by changing your suite. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Disappointed
Business response:
Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
marginal at best There is nothing exceptional about this hotel. I will find a better one next time.
Business response:
Mitchell, thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Mt. Olive - Budd Lake
How is Extended Stay America - Mt. Olive - Budd Lake rated?
Extended Stay America - Mt. Olive - Budd Lake has a 3.4 star rating with 1,670 reviews.
When is Extended Stay America - Mt. Olive - Budd Lake open?
Extended Stay America - Mt. Olive - Budd Lake is open now. It will close tomorrow at 12:00 a.m.