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Extended Stay America - Mt. Olive - Budd Lake
- Hotels
- Budd Lake, NJ
About this business
Location details
71 International Dr. S., Budd Lake, NJ, 07828, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Straight NASTY It was the most nasty dirty hotel i've ever stayed in, The room had not been vacumed in long time had an wet dog oder, carpets fikthy, bathroom was so dirty I had to clean it to use it, the kitchenette was sub-standard i cant express enough how badly this hotel is kept, and I will never use hotel .com again they are reprisenting this hotel and actually i use hotel.com often, am totally shoked .
Business response:
Joshua, thank you for your review. We are sorry for the housekeeping issues you encountered which resulted in a disappointing visit. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this is not repeated. We hope you will give us another opportunity to provide a better experience on your next stay. S... read more
Steer clear I was accosted by a drunk guest as the front desk clerk that was standing right next to him talking with him just stood there. When asked later if that was a proper way for a guest to be treated she just gave a blank stared then when i checked in they double charged me i would not recommend this place.
Business response:
Timothy, thank you for taking the time to show us your concern. We are sorry for the unpleasant encounter you had with our front desk associate. We will make sure they are more diligent going forward. Moreover, we are reviewing your charges to see what went wrong and take appropriate actions. Meanwhile, if you have any further queries, please reach out to us, and someone will be happy to assist you. We value your feedback and encourage you to try us again as we are confident you will have a better experience. Sincerely, Hote... read more
Don't do it! Room smelled like it had been cleaned with a rancid rag, only it wasn't clean. Stains in bathroom. Dropped a hearing aid had to look under the bed to find it. I can assure you no one from housekeeping has looked under there in months. Towels undersized and threadbare and smelled of smoke in a non-smoking room. No hot water at any hour for all three days. There are many other options in this area, strongly suggest you consider them instead.
Business response:
Patricia, please accept our sincere apologies for the disappointing stay you had, and we regret the cleanliness issues you encountered in your suite. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each suite prior to occupancy by the next guest. We fell short in our processes and are reviewing them so we can avoid this from happening again. We value all your feedback and hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Manag... read more
The bathroom was filthy! I have pictures of the mold and feces!!!!! I told Michaela at the desk. NO ACTION TAKEN! This is unacceptable and I want a refund. I talked to her three times...one each day, and she resolved NOTHING!! I was quoted one price per stay for my dog, then charged double. There was nothibg in the room. This is a pandemic and they aren't cleaning bathrooms...what else is left not disinfected??? If i do not get a call from you, I am calling the board of health. I want a full refund!
Business response:
Cyndi, it was disheartening to read your experience. We apologize for the cleanliness issue in your suite not being resolved after your complaints. We are very sorry for what transpired, and we assure you to discuss your comments with our housekeeping and front office team to be diligent. In regard to the pet-fee, if we can be of assistance, please do not hesitate to reach out to us. Thank you for your review and patience. Sincerely, Hotel Management
Staff is angry and unhelpful Had and issue where the hotel double charged me. The staff seemed angry and annoyed when I ask to resolve the issue.
Business response:
Thank you for your feedback. We regret the billing-related issues you faced. Even more distressing is the fact that you were met with anything other than friendly service in the process. We have shared this with the front desk team to ensure such instances are never repeated. Meanwhile, when time allows, please reach out to us if you wish to further discuss your concerns. We hope to see you soon. Sincerely, Hotel Management
The staff was very helpful. The rooms smelled like smoke even though we had a non-smoking f\room and I requested a King bed and got a room with a queen. Room had not been vacuumed prior to our arrival
Business response:
Barry, thank you for being our guest and for the valued feedback. We apologize for the cleanliness issues with your suite and any oversight on our part. We understand how important it is to not only have a clean room but one that is also free of smoke. We have strict policies where we prohibit smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. On a positive note, it was good to read you were pleased with our associates. Once again, we are sorry for letting you down,... read more
No people internet didnt work. No amenities, customer service is terrible.
Business response:
Thank you for reviewing our hotel. We know how important it is to stay connected when you are away from home, so we are sorry for the issues with our complimentary Wi-Fi. Our maintenance team has been notified to ensure the problem is corrected. We regret your disappointment with some of our amenities not being available during your stay due to the current circumstances. We value your understanding and hope to welcome you back for a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Mt. Olive - Budd Lake
How is Extended Stay America - Mt. Olive - Budd Lake rated?
Extended Stay America - Mt. Olive - Budd Lake has a 3.4 star rating with 1,670 reviews.
When is Extended Stay America - Mt. Olive - Budd Lake open?
Extended Stay America - Mt. Olive - Budd Lake is open now. It will close tomorrow at 12:00 a.m.