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Extended Stay America - Nashua - Manchester
- Hotels
- Nashua, NH
About this business
Location details
2000 Southwood Dr., Nashua, NH, 03063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The operational manager should be fired she is abusive to her staff! She terrifies guests! The entire place smells like smoke and is a horrible experience for a rat to stay out! Do not go it’s awful!
Business response:
Dear Diane, First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.Sincerely,Hotel Management
You get what you pay for. This is a budget property from A to Z. It does look good from the exterior, it is nicely located almost just off the highway so very convenient for commuting and the room is clear. This is where the positives end. The rest is budget. From the reception to elevator to smelly hallways (probably because people cook there) to the room and the old, basic furnishing. Of course, like most hotels in the USA the AC sounds like a freight train every time it goes off, and that's every 15 minutes, so added to t... read more
Business response:
Dear Naim, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the numerous issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your n... read more
False advertising Let's start off with the positive: the staff was excellent, very friendly. Super bonus - this place allows dogs. And now the negatives, let's break out a numbered list: 1. False advertising. When booking from hotels.com, this hotel had a gym listed under the amenities. When I checked in and asked, they said no gym. So, false advertising and requested hotels.com to refund my money but this hotel refused. How can anyone trust what hotels.com is advertising? Moving on... 2. Breakfast, really? Breakfast consist... read more
Business response:
Dear Candice, Thank you for reviewing our hotel. While we are pleased that you loved our pet-friendly policy and the hospitable service from our staff, we are sorry we missed meeting some of your expectations and the difficulties you experienced. We want our guests to have a better impression than this. Hence, your comments have been discussed with the concerned individuals to ensure we are consistent with our service delivery. We value your business and hope to welcome you back soon.Sincerely,Hotel Management
Not the spot for a short stay with the family This is a complete do-it-yourselfer. The rooms are bare-bones - if you want a coffee pot, or coffee packs, they're available, but you have to go to the desk and ask, and then haul it up yourself. Same for just about anything else. There is no icemaker - you've got trays in the freezer, but they'll be empty when you arrive, so until you freeze some, there isn't any. Oh, you can go to the desk and ask, and they'll give you a few. After about 4 trips to the desk, we finally have eve... read more
Business response:
Dear Paul, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserved. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.SincerelyHotel Management
This place is gross
Business response:
Dear Kimberly, thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
Noisy , can hear top floor sounds, floors are dirty
Business response:
Dear Jagadeeswar, thank you for staying with us. We apologize for anything other than a completely satisfying stay, and we appreciate the feedback. We will share your comments with our team and use them for future improvements. We hope you will give us another opportunity on your next to the city. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Nashua - Manchester
How is Extended Stay America - Nashua - Manchester rated?
Extended Stay America - Nashua - Manchester has a 3.5 star rating with 1,590 reviews.
When is Extended Stay America - Nashua - Manchester open?
Extended Stay America - Nashua - Manchester is open now. It will close tomorrow at 12:00 a.m.