Extended Stay America - Nashua - Manchester

Business response:

Thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management 

Business response:

Thanks for you candid review of the hotel. We are an extreme long term stay property that allows multiple pets. All this takes a toll on the condition of our rooms. We are always available to change a room if you find it doesn't meet your expectations. 

Business response:

I'm sorry we didn't meet your expectations. I hope in the future you can find the time to give the hotel specifics of the issues you encountered. 

Business response:

Good Morning Eric, Thank you for taking the time to share your concern about your stay with us. Extended Stay hotels has always thought that ice trays in the freezers was adequate but as we are forced to use temporary housekeepers more and more, they often forget to fill the trays. We are addressing this by adding the filling of ice trays to he temporary housekeepers checklist. Thanks for your understanding as we work through the Covid epidemic. 

Business response:

Raymond, thank you for staying at our hotel. We sincerely apologize for the behavior of one of our front office associates. We will utilize your comment to enhance our service level. Moreover, we also apologize for the cleanliness issue and the smoke smell. We take your concerns seriously and will promptly address them with the appropriate individuals. We hope you will consider staying with us again so we can prove our dedication to a seamless guest experience. Sincerely, Hotel Management 

Business response:

Kristin, we are very disappointed that we did not deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will revisit so we can make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management