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Extended Stay America - Nashua - Manchester
- Hotels
- Nashua, NH
About this business
Location details
2000 Southwood Dr., Nashua, NH, 03063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I'm a single father who stopped by here with my kids (a 2 year old and 5 year old). When entering the room, I noticed that the room already had a lot of dings and scrapes on the furniture, as well as scuff marks on the walls, which is okay if you're going to be using the room with kids. However, toddlers find everything, and so my 2 year old picked up an old artificial nail that was left on the nightstand. Other things that were noticed was that a ball had rolled under the sink in the bathroom and it was noticeable that that... read more
Business response:
Dear Josue, please accept our sincere apologies for our hotel not meeting your expectations on behalf of our entire team. We realize the importance of first impressions, and fresh, clean accommodations are a must to set the tone for a great stay. Rest assured, this matter will be addressed with our housekeeping associates to ensure that it does not happen again. On a positive note, we are pleased to know the remainder of your visit was flawless. We hope you will consider giving us another opportunity to host you and welcome ... read more
Don’t stay Absolutely horrible. Disgusting carpet. Stained sheets and roaches.
Business response:
Vincent, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a ... read more
Nothing
Business response:
Steven, thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest. Sincerely, Hotel Management
Less than expected
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management
The place was filthy. The floors were sticky. There was a smell that was in the whole building. I did not enjoy my stay.
Business response:
Thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
One of the worst hotels I've ever stayed at. Nobody at lobby when we arrived. We get to our room and it smells HORRIBLE. Room itself in poor condition, countertop coming off, etc, etc. Just horrible! If I hadn't prepaid I would have left.
Business response:
Thanks for you candid review of the hotel. We are an extreme long term stay property that allows multiple pets. All this takes a toll on the condition of our rooms. We are always available to change a room if you find it doesn't meet your expectations.
Business response:
I'm sorry we didn't meet your expectations. I hope in the future you can find the time to give the hotel specifics of the issues you encountered.
Frequently asked questions about Extended Stay America - Nashua - Manchester
How is Extended Stay America - Nashua - Manchester rated?
Extended Stay America - Nashua - Manchester has a 3.5 star rating with 1,590 reviews.
When is Extended Stay America - Nashua - Manchester open?
Extended Stay America - Nashua - Manchester is open now. It will close tomorrow at 12:00 a.m.